Management Representative / Lead Auditor:· Planning and execution of External Audits (ISO 9001, ISO 27001 & ISO 14001)· Conducting Internal Audits under respective standards periodically· Performing Risk Assessment for each department under respective standards· Fulfilling all compliance and regulatory requirements· Develop and update policies and procedures for QMS, ISMS and EMS· ISO Transition (ISO 9001:2008 to ISO 9001:2015)· ISO Transition (ISO 27001:2013 to ISO 27001:2022)· Implementation of EMS· Awareness trainings on QMS, ISMS and EMSTechnical Presales:· Customer requirement analysis (RFP / RFQ / Tender)· Feasibility Study (Technically & Commercially)· Prepare Solution / Design Documents· Proposal Preparation and Demonstration· Financial Negotiations and Deal Closure· Internal Kickoff and Customer Kickoff Meetings· Transition Support· Contract Renewals Support· MSA preparations· HP MVS Support for Servers· ITSM Tool Support· IT Service Automation Tool Support

Customer Support for Amazon.com· On time acknowledgement for Customer emails / chats· Provide solutions based on the Customer queries· Escalation support based on need· Analyze the needs and expectations of Customer