Sam Massey, Cifi Email & Phone Number

Los Angeles County, California, United States

InShare is a Final Mile Insurance MGA that grew out of the founders’ experience at Uber. We know the challenges of Commercial Auto and Final Mile Delivery because we lived it, from the inside of one of the world’s fastest moving companies.InShare is wholly dedicated to the Final Mile industry. With its broker & carrier partners, InShare built a successful country-wide Final Mile program serving Amazon DSP’s over the past 2 years. InShare partners with Granada Indemnity Company* to bring an expanded, market leading program to the Final Mile space.InShare is a robust team of insurance, telematics, loss control and claims experts with deep experience drawn from leading insurance carriers, insurtechs and platform companies throughout the US and the world.Best in class is not a catch phrase – it’s what we do everyday.*Granada Indemnity Company is rated A- (Excellent) by AM Best Company, the leading provider of financial rating services to the insurance industry.

Los Angeles Metropolitan Area

Providing consultation regarding Special Investigations including SIU Compliance, SIU Training, SIU case management/handling.

San Francisco, California, United States

Oversaw a team of senior-level special investigators in pioneering telematics data, modeling, analytics, vehicle sensor data, and policy information to investigate suspected insurance fraud. Managed single party, organized ring investigations, first and third-party service providers and vendors. Leveraged cutting-edge technology to investigate and manage suspicious claims activity across an eight-state footprint.Key Achievements:• Drove detection, deterrence and mitigation of fraud in product, sales, underwriting, auto physical damage, and injuries.• Partnered with senior leadership in Claims, Training, Compliance, Legal, Product, Underwriting, Sales, Customer Service, Engineering, Data Science and Enterprise Business Solutions to yield high-impact products, processes, and solutions.• Recognized as an insurance fraud subject matter expert; interfaced with multi-departmental management teams on fraud detection/deterrence/investigations, conclusions, probable solutions, and process improvement strategies.• Provided compliance training to Claims, SIU, and Anti-Fraud staff and managed; promoted fraud awareness and educated staff and vendors on fraud indicators, innovative investigative approaches. • Acted as a trusted advisor focused on determining SIU intervention required on claims triaged and identified for review.• Independently analyzed data and facts to support action plans and provided investigative conclusions.• Managed, tracked and reported on SIU compliance in CA, OR, WA, AZ, IL, PA, VA, and NJ.• Envisioned, designed, created and iterated the approach to fraud detection, prevention, and investigation.

San Francisco, California, United States

Served as a subject matter expert on insurance fraud. Managed anti-fraud initiatives, managed cross referrals, direct department initiatives, and identified SIU opportunities with potential for major impact.Key Achievements:• Created innovative processes to identify cases in claims, customer service calls and underwriting.• Drove strategic planning/execution, investigation, documentation, resolution, and process innovation for potential fraud.• Proactively identified and initiated investigations with presenting significant risk to the organization’s bottom line. • Developed new processes leveraging telematics and sensor data to resolve suspicious underwriting and claims issues.• Helped to create digital first notice of loss questions and processes.• Created and presented training for SIU, claims staff, and integral anti-fraud personnel.

Greater Los Angeles, California, United States

Investigated suspicious claims involving Personal and Commercial Lines Auto & Property, Injury, Liability, Cargo Theft, Large Losses, Complex Investigations, Organized Ring Activity, Workers Compensation, Group Benefits and Life Insurance. Provided world-class customer service, impact, quality, attention to detail, timeliness, and cost control. Collaborated with law enforcement, task forces, NICB, claim handlers, policyholders, vendors and legal to investigate claims.Key Achievements:• Served as the ‘eyes and ears’ of the SIU in Los Angeles area conducting investigations to support claims adjudication.• Investigated large-dollar losses involving commercial fire and commercial theft.• Trained SIU leaders and vendors on supplemental restraint systems/damage analysis in staged accident ring investigations.

Greater Los Angeles, California, United States

Investigated suspicious claims involving physical damage (auto, boat, motorcycle and RV) and injury with an emphasis on theft, staged losses and medical provider misconduct. Conducted research, performed field investigations, networked with NICB, law enforcement, regional task forces, anti-fraud organizations, and peer companies. Key Achievements:• Drove detailed investigations utilizing interviewing skills and expert auto damage analysis, restraint system expertise event data recorder training, medical fraud knowledge and large fire cause and origin.• Served as the go to source for expertise on supplemental restraint systems operation and damage analysis.

California, United States

Conducted training classes for the Inter-Industry Conference on Auto Collision Repair (international non-profit training organization) for insurance and collision repair.

Los Angeles, California, United States

Served as the Co-Founder of a start-up providing the world’s first mobile service for supplemental restraint system damage analysis and repair for law enforcement, collision repair, and insurance industries. Key Achievements: • Built a team of 8-12 employees and a fleet of vehicles. • Managed major insurance carrier and multiple large body shop accounts. • Acquired, updated, and trained on technical OEM electronic scan tools for diagnosis/repair of supplemental restraint systems. • Negotiated customer/vendor contracts. • Participated on multiple expert panels, including the Collision Industry Conference, National Press Club, and trade shows/conferences.

Los Angeles, California, United States

Settled commercial and personal lines auto, property and workers compensation claims. Consistently met goals for national and high-premium accounts through damage analysis, interviewing, canvassing, and customer service. Coordinated set-up and operation of body shop drive-in claims centers. Managed the repair lifecycle for customers at the repair centers.

Los Angeles Metropolitan Area

Appraised, adjusted and paid material damage claims and total losses. Negotiated settlement of damage repair and total loss claims. Operated the Orange, CA drive-in claims center. Earned Outstanding Claims Service and Policyholder Relations Award by regional management.