Sam Masters Email & Phone Number

St. Louis, Mo, Us

 Primary Technology Product owner over Medicare Advantage Fulfillment solution—including strategic and operations management Principal owner over prioritizing backlog, backlog refinement, creating and accepting user stories, and managing day-to-day development resources Principal business relationship owner over four upstream business verticals: Claims, Provider, Enrollment, and Finance Key vendor management relationship owner—Oversight of SLAs, BRDs, testing, operational… Show more  Primary Technology Product owner over Medicare Advantage Fulfillment solution—including strategic and operations management Principal owner over prioritizing backlog, backlog refinement, creating and accepting user stories, and managing day-to-day development resources Principal business relationship owner over four upstream business verticals: Claims, Provider, Enrollment, and Finance Key vendor management relationship owner—Oversight of SLAs, BRDs, testing, operational performance, and budgeting Show less

Greater St. Louis Area

 Key Business owner over Medicare Advantage Sales stream (Product Development, Software Delivery, and Business Analysis) Product Owner for Sales Technology—Facilitated Scrum Ceremonies, Agile Story Creation (JIRA), Managed Product Backlog, Refined Product Roadmap, , Requirements Gathering, Scope Management, Solutions Synthesis, Implementation, QA testing Coordination, & Incident Management (ServiceNow) Vendor relationship owner for Sales stream—Budgets, SLAs, &… Show more  Key Business owner over Medicare Advantage Sales stream (Product Development, Software Delivery, and Business Analysis) Product Owner for Sales Technology—Facilitated Scrum Ceremonies, Agile Story Creation (JIRA), Managed Product Backlog, Refined Product Roadmap, , Requirements Gathering, Scope Management, Solutions Synthesis, Implementation, QA testing Coordination, & Incident Management (ServiceNow) Vendor relationship owner for Sales stream—Budgets, SLAs, & Roadmaps Instrumental in achieving multiple 5-Star CMS Medicare Advantage plans  Sales Operations Original Content Creation—Created library with 100s of Business/Technology process overviews, informational articles, procedures, and training videos (videography, 2D/3D animation, audio/video editing, etc.) Key member of Lumeris Culture Committee—Principal planner of multiple culture related events (e.g., Company Parties, Charities, Promotions, Fundraisers, and Recreational Activities) Key coordinator for successful enterprise wide CRM migration to Salesforce Show less

Greater St. Louis Area

Manager over strategic team responsible for short/long-term projects outside the scope of business-as-usual efforts. • JIRA Product Owner—responsible for building and implementing end-to-end JIRA project workflows, and quality/performance reporting. • Leveraged existing products, resources, and data analytics to develop stable, long-term enterprise-wide solutions for persistent obstacles to all business units• Developed strong and collaborative relationships with all internal… Show more Manager over strategic team responsible for short/long-term projects outside the scope of business-as-usual efforts. • JIRA Product Owner—responsible for building and implementing end-to-end JIRA project workflows, and quality/performance reporting. • Leveraged existing products, resources, and data analytics to develop stable, long-term enterprise-wide solutions for persistent obstacles to all business units• Developed strong and collaborative relationships with all internal stakeholders to drive enterprise-level process improvement Show less

Winghaven, Mo

 Director of Customer Operations for MasterCard Payment Transaction Services Contact center leader for technical/business analysts overseeing incident management lifecycle, client engagement, and vendor relationships Oversaw enterprise wide ITIL process for major outages, high severity incidents, and RCA Key Account Manager for multiple top-tier accounts with >120 million cards in circulation  Certified Scrum Master—Lead project manager for transformation of operations… Show more  Director of Customer Operations for MasterCard Payment Transaction Services Contact center leader for technical/business analysts overseeing incident management lifecycle, client engagement, and vendor relationships Oversaw enterprise wide ITIL process for major outages, high severity incidents, and RCA Key Account Manager for multiple top-tier accounts with >120 million cards in circulation  Certified Scrum Master—Lead project manager for transformation of operations lifecycle from Waterfall to Agile framework Training and development coach. Owner of new hire training, career mentoring, performance metrics and improvements Show less

Bridgeton, Mo

Managed offline operations team consisting of ~30 employees responsible for a broad range of specialized support duties in a large call center setting. (e.g. Nonpayment claims, Correspondence, Credit/Debit Trace, Agent Training, Proof of Payment, etc.)Oversaw creation and management of a tactical investigative team committed to finding creative solutions to unprecedented executive complaints. Created response playbooks and reduced claim processing times by >80%Advisor to… Show more Managed offline operations team consisting of ~30 employees responsible for a broad range of specialized support duties in a large call center setting. (e.g. Nonpayment claims, Correspondence, Credit/Debit Trace, Agent Training, Proof of Payment, etc.)Oversaw creation and management of a tactical investigative team committed to finding creative solutions to unprecedented executive complaints. Created response playbooks and reduced claim processing times by >80%Advisor to executive leadership—Sr. Business Analyst responsible for shaping company-wide policies and procedures for corporate escalation life-cycle. Created superior executive escalation process Show less

St. Peters, Mo

I was responsible for operating highly advanced proprietary industrial machinery for silicon wafer manufacturing process. I also acted as building-wide quality evaluator. This role allowed me to observe my colleagues in the course of their daily duties, and offer strategic recommendations for improving the overall quality of their product(s) and performance.This was also my introduction to the world of ISO standards. When I first started with MEMC, the company had recently achieved… Show more I was responsible for operating highly advanced proprietary industrial machinery for silicon wafer manufacturing process. I also acted as building-wide quality evaluator. This role allowed me to observe my colleagues in the course of their daily duties, and offer strategic recommendations for improving the overall quality of their product(s) and performance.This was also my introduction to the world of ISO standards. When I first started with MEMC, the company had recently achieved ISO 9000 certification. Accordingly, much of my initial training was heavily entwined with this achievement. Show less

Master Of Arts - Ma, Corporate Communications

Ba Corporate Communications, Communication And Media Studies

Education, English

Associate Of Arts And Sciences - Aas, Criminal Justice/Police Science

High School Diploma, Drama And Dramatics/Theatre Arts, General

Activities and Societies: Varsity and Junior Varsity Masque Players, Talent Show emcee