Sam Mathews Email and Phone Number
Sam Mathews is a Product Owner at Wabtec Corporation. Colleagues describe them as "Working with Sam was a genuine pleasure. I have high expectations of my business partners and value expediency, transparency and follow through in a working relationship, and Sam was always diligent to check all of these boxes. We worked as key leaders in a large-scale, complex, cutting edge automation project wherein Sam was my key technology stakeholder. Sam kept his team on track, working through risks and issues. I truly consider the opportunity to work with Sam a distinct privilege and look forward to our paths crossing in the future." and "I have worked with Sam for 4 years and have collaborated with him on 5+ projects. Sam consistently delivered results that exceeded expectations. He possesses the unique skill of maintaining a cool and composed demeanor even when faced with the most challenging and high-stakes situations. He possesses a keen analytical mind to identify solutions to complex problems thereby achieving project goals. Sam stands out for his exceptional communication skills. He has direct and straightforward approach when engaging in conversations with business stakeholders. His transparent communication style not only fosters trust and understanding but also minimizes the chances of misunderstandings and misaligned expectations. In the dynamic and often demanding environment of product management and business analysis, having someone like Sam on your team is really valuable. Beyond his professional competence, Sam is a pleasure to work with. His positive attitude, team spirit, and willingness to go above and beyond to help others are qualities that make him an exceptional colleague. His strong work ethic, attention to detail, and commitment to excellence are evident in every deliverables."
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Product OwnerWabtec Corporation Mar 2024 - PresentFort Worth, Texas, United States -
Product OwnerAllstate Insurance Sep 2018 - Present● Delivery leader in Artificial Intelligence Center of Excellence which produced strategic solutions using Machine Learning, Robotic Process Automation and Natural Language Processing● Partnered with Product Manager to establish a product vision and worked independently to build roadmap and guide development using Agile values and deliver automations that generate $7M value to enterprise● Defined and prioritized product features and user stories and delivered automation that reduced SLA by 500%● Directed delivery of an automated Machine Learning solution that summarized unstructured data yielding over $1M annual value● Support business case creation by assessing feasibility, defining value statements and driving prioritization of cross functional scrum team user stories
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Business AnalystBenefitmall Jan 2018 - Sep 2018● Delivered business, functional and transitional requirements to build new application that integrated data from disparate systems and presented information and provided new capabilities utilizing Salesforce community● Documented user stories and acceptance criteria and priorities of features for sprints● Performed data analysis to define required data elements across automated and manual data input files. Defined mapping of data attributes from 4 different systems to new database ● Developed user test cases, generated test data and validated results throughout the project life cycle● Facilitated business process re-design including coordination of training for internal and external users● Managed user acceptance testing by identifying tester requirements based on use case, explaining requirements and functionality, overseeing test case development, coordinating testing, bug tracking, re-testing and sign off ● Defined metrics that helped to measure user adoption and feature value and use -
Business AnalystFiserv Apr 2017 - Dec 2017● Use strong communication skills while working across cross functional groups to provide business systems analysis in the financial payment processing industry● Elicit business and functional requirements in customer facing role and ensure clear communication and documentation of specifications and requirements● Part of the project leadership team along with Project Managers and Technical Leads to assess customer requests, manage scope and customer expectations and communicate to development and quality assurance teammates● Work in an agile environment ensuring understanding of the customer requirements in order to deliver testable features in timely fashion.● Documented detailed requirements of files, reports, APIs, IVRs and web page function and design
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It Business AnalystDavita May 2014 - Apr 2017● Work as a liaison among diverse stakeholders to gather and deliver over 100 business, functional and non-functional requirements documents via individual interviews and group sessions.● Performed Business Analyst duties on high risk and compliance driven initiatives● Assist stakeholders and project leaders with negotiating and prioritizing requirements.● Conduct business and/or functional gap analyses through a detailed understanding of the current and future business processes, and application systems.● Contributed to the team Business Analysis center of excellence by building team glossary, developing Microsoft Word BRD, FSD and Enhancement Request templates and UAT plan. ● Utilize diagrams as appropriate to communicate requirements including: process flows, context, swim lane, use case and state diagrams.● Create simple user interface designs to communicate changes to existing systems. ● Plan, own and direct all business analysis activities throughout all phases of a typical SDLC project, including identifying appropriate stakeholders, outlining requirements gathering techniques and deliverables, providing work estimates, prioritizing tasks, ensuring requirements approval and sign-off, and assessing the impact of changes to requirements.● Support the project delivery team during design, construction and testing of the project.● Facilitate UAT by providing guidance on creating test cases and coordinating tasks. -
Program ManagerNec Unified Solutions Nov 2008 - Nov 2013● Led on boarding process providing remote managed services of network/voip and Cloud infrastructure● Worked closely with sales team including understanding customer needs for quotes, RFP/RFI process and writing SOWs● Collaborated closely with development team to implement performance measurement and SLA reports● Engaged customers to highlight value of service delivered, assess customer needs and drive problem resolution● Worked closely with operations teams to identify risks that could impact service level agreements and recommend and implement risk mitigation measures to achieve contract compliance and ensure customer satisfaction ● Achieved 100% renewal of eligible contracts by working closely with sales team, operations and customer -
Project ManagerAutonomy Etalk Sep 2004 - Apr 2008● Served as the customer’s single point of contact for software and hardware installation. ● Handled escalation duties including coordinating responses from multiple departments, communicating to senior management and managing customer expectations● Experienced in handling high pressure situations with strategic accounts including Fortune 500 customers such as GE, HealthNet, and McKesson● Oversaw pre-sales activities such as development of high-level scope and cost estimation● Responsible for managing projects to cost, schedule and customer satisfactionDeveloped Implementation Process Templates for field engineers, adding accountability while reducing install defects by 60 % -
Systems EngineerVerizon Call Center Services Apr 2000 - May 2004 -
Client AnalystAvaya Aug 1997 - Apr 2000
Sam Mathews Education Details
Frequently Asked Questions about Sam Mathews
What company does Sam Mathews work for?
Sam Mathews works for Wabtec Corporation
What is Sam Mathews's role at the current company?
Sam Mathews's current role is Product Owner.
What schools did Sam Mathews attend?
Sam Mathews attended Naveen Jindal School Of Management, Ut Dallas.
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Sam Mathews
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