• Working specifically in mortgage remunerations to ensure sound financial evaluation of mis-sold PPI for Lloyds Banking customers. Progressed to Senior Case Handler position within the first 12 months of employment. • Consistently rewarded for customer services and manor in dealing with customers.• Recognised a need for a new Customer Contact Template to capture effective customer data and helped implement and roll out to all stakeholders• Undertook team management shadowing for my own personal development as well as taking on management responsibility when manager was absent.

• Daily assessment and organisation of hospital staff nationally ensuring staff levels were met.• Planning of effective staffing levels based on previous year to year levels and confident of personal structuring of staff nurses throughout hospital wards during winter stresses. • Immediate response to enquiries and personnel emergencies from clients and field staff, performing complex transactions and customer care activities managing several open client requests.

• Thorough knowledge of auditing and analysis of Proactive Service Partner jobs ensuing correct working and upload of work orders to several systems.• Consistently hit Key Performance indicators regularly performing ‘above expectations’ • Helped to assess and highlight order anomalies, addressing suspect work patterns and reducing financial penalties within the company. • Regularly managing major issues such as electrical failings and floods

• Worked as part of a satellite team to resolve major OOH incidents such as fires and floods. • A proven track record of successful working in HSE, Life Cycle and Capex reports across several contracts Including DWP, DVLA, AVIVA and BT.• Consistently helped reduce service level agreement penalties by prioritising individual and team-based workload• Working without direct management support to ensure any major incidents are fixed in the shortest time.

• Responsible for ensuring the proper management of several government buildings across DWP, DVLA and BDC contracts• Successfully managed 3 separate property portfolios with KPI’s at Meets or Exceeds expectation.• Oversaw the roll out of a flagship DWP ‘office of the future’ working with several Project managers & partners to ensure complete office renovation whilst maintaining H&S standards and working environment for staff.• Successfully passed annual internal audits at Chorley JCP within 1st year of management• Effectively managed a national recall of dehumidifiers ensuring staff working continuity throughout my portfolio in Newcastle, Using knowledge of current H&S laws.• Resolved a major aircon fault leading to several staff suffering with vertigo dealing with external contractors to resolve and reinstate aircon within a limited SLA ensuring risk mitigation and safe working environments.