Continue to support legacy Delphi billing platform. Manage development team of three through design and launch of telecommunications billing and customer care application. Using C#, Sql Server, MySql, DevExpress Reporting. Work with management and customers to define and prioritize feature improvements and additions.

Implemented new features and improvements based on customer derived specifications. Developed utilities and scripts to convert data to and from various text formats. Perform troubleshooting, debugging and quality assurance tasks as new functionality was introduced or when investigating bug reports.

Managed team of four to improve reliability and efficiency of the billing process. Worked with customers to define specifications and requirements for new feature requests, data structure changes, and worked with programming staff to implement changes. Trained customers and new employees on company procedures and application use. Improved the efficiency by standardizing and automating formerly manual tasks and streamlining existing business methods.

Provided customer support to technical and non-technical users. Processed and reviewed billing data and invoices. Maintained small office network and server backup jobs.