Supporting operational field managers through store visits, coaching and influencing area managers, store managers and colleagues around store-based processes, to deliver improved on shelf availability.Improve stock availability with day-to-day monitoring, analysis and investigation of instore stock availability issues, and take action to mitigate and resolve.

Building and analysing reporting to measure stock availability across the Southern Co-Op Estate, using IBM Cognos and Microsoft Excel. Assisting store managers to help improve their availability by looking into store processes and implementing stock builds. Reviewing and forecasting seasonal sales, to plan, communicate, and implement seasonal stock builds across the whole estate. Working with management to improve store stock process compliance, taking a specific interest in waste and reductions. Reviewed and improved reduction reporting to assist stores and help increase engagement. Building and maintaining relationships with external companies such as Too Good To Go to assist with the reduction in food waste.

Manager of a large administration team reporting to an Associate Director of a successful private healthcare company. Oversaw recruitment and training of the team. Successfully merged 3 administration teams working across 2 different systems in to a larger and more efficient team. Introduced minimum expectations for output and quality with an escalation process should people fall behind the required standard. Assisted and advised the development team to successfully implement a new system. Ensured that the team had regular 121's with their supervisors and were encouraged to progress through the banding structure to the best of their ability. Orchestrated yearly pay banding reviews and yearly bonus meetings for the team, and chaired disciplinary meetings for other teams. Knowledge and understanding of ISO14001, 9001 and 27001. Attending meetings with business customers to ensure good working relationships. Authoriser of company bank transactions.

Managed a team of administrators mainly processing physiotherapy and psychotherapy reports. Reporting to a senior manager of the company. Heavily involved in the recruitment process for the team. Created policies and procedures for the teams processed and ensure they were updated regularly. Trusteed with ‘developer’ permissions for the company’s database system. Regularly pulled complex searches from the bespoke database system and exported in to Excel for reporting purposes.

Audited, typed and processed physiotherapy reports for a private healthcare company in the medico-legal market. Successfully communicated daily with insurance companies, solicitors, and patients. Managed an external panel of physiotherapy providers, which included audits on their work and clinical credentials, reviewing terms and conditions, and ensuring their prices were competitive.