Desktop Technical Services Senior Associate – 2Nd Line | Emeia Region
CurrentProviding localised IT technical support, responsible for the following ISS offices: Berlin, Munich, Haar, Zurich and ZugServing as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.• Independently installing, configuring and supporting ongoing usability of desktop computers/Laptops, peripheral equipment and software.• SCCM imaging, software pushes and inventory management• Troubleshooting basic network, software, and printing problems.• Running and terminating infrastructure cabling between workstations and communication closets.• Ticket management, resolving issues in line with Service Level Agreements• Working with vendor support contacts to resolve technical problems with desktop computing equipment and software.• Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.• Documenting IT desktop procedures as directed.• Ensuring equipment setup for new hires a minimum 24 hours prior to start date and new hires are oriented to their new machine, how to access information, etc.
