Sam Mayes Email & Phone Number

Berlin, Germany

• Providing localised IT technical support, responsible for the following ISS offices: Berlin, Munich, Haar, Zurich and ZugServing as the “Face of IT” to the customer community, providing a positive experience and.
• Independently installing, configuring and supporting ongoing usability of desktop computers/Laptops, peripheral equipment and software.
• SCCM imaging, software pushes and inventory management
• Troubleshooting basic network, software, and printing problems.
• Running and terminating infrastructure cabling between workstations and communication closets.
• Ticket management, resolving issues in line with Service Level Agreements

Ipswich, England, United Kingdom

- Provided specialist IT Support to Senior Officers, County Councillors and District Councillors- Maintained various Audio Visual Hybrid Meeting rooms used for Live Broadcasting of High Level public meetings- Successfully delivered 4 Council Elections, 2 for Suffolk and 2 for Babergh/Midsuffolk Councils as a key IT Contact, delivering expert IT advice to.

Ipswich, England, United Kingdom

- Successfully trained over 10 new IT Helpdesk Analysts to the role, some of whom have moved on into higher roles- Completely recreated and transformed the training for new Helpdesk Starters and moved it online- Volunteered and became a champion of the IT Platform / face to face "Genius bar"

- Answered tickets, calls and emails relating to IT enquires and issues at varying levels- Contributed to the Internal Knowledge base- Prioritised and assigned customer request/issues

Ipswich, England, United Kingdom

- Completed my IT Apprenticeship alongside working with IT Helpdesk- Answered queries and issues via email and phone calls

Felixstowe, England, United Kingdom

Advanced Level Apprenticeship, Information Technology

Higher National Diploma, Information Technology