As a Chat Team Specialist, I am responsible for:- Resolving Customer Inquiries, Issues, & Complaints via Chat- Issuing Refunds & Account Credits- Dispatching Redeliveries- Solving Complex Customer Issues Independently- Managing Customer Accounts- Cross-Referencing Accounts for Suspicious Customer Activity- Ensuring Customer SatisfactionI have also completed the following tasks as needed while helping to launch goPuff’s constantly-evolving Chat Team:- Created Chat Team Scripts & Rubrics (English)- Trained Incoming Chat Team Representatives- Gave Presentation to VP of Customer Service on Chat Team Function & Training Guidelines- Monitored & Recorded Chat Team Member Productivity- Performed “Behind-The-Scenes” Chat Maintenance (closing chats left open too long, merging customer accounts, monitoring chat time averages, etc.)- Developed Chat Team Grammar & Spelling Standards (English)

As an Assistant Manager at the Rittenhouse, Philadelphia location, I was responsible for:- Managing On-Shift Game Masters- Overseeing Daily Operations- Opening & Closing Activities- Tracking & Reporting Shift Finances- Recording & Distributing both Daily & Weekly Master Lists of Shift Activity- Assisting Game Masters with Technical, Mechanical, & Guest Issues During Gameplay- Booking Guest Time Slots (Individuals & Groups)- Answering Guest Phone Calls & Emails- Greeting & Checking In Guests- Ensuring Guest Satisfaction**Please note: This position only ended because the city of Philadelphia shut down due to the COVID-19 Pandemic in March, 2020.

As a Dog Walker & Pet Sitter, I was responsible for:- Being Available for both On-Call & Scheduled Walks/Sittings- Ensuring Customer & Pet Satisfaction- Adhering to Individual Pet Care Routines- Maintaining Pet Schedules- Managing Customer Accounts- Updating Customers on Pet Activity & Condition

As an Assistant Manager at Philadelphia Room Escape, I was responsible for:- Running Daily Operations- Opening & Closing Activities- Collaborating with Owner on Upgrades, Improvements, & New Concepts- Tracking & Reporting Shift Finances- Instructing Guests on Compliance with Rules & Regulations- Recording Daily & Weekly Master Lists of Shift Activity- Interacting With & Guiding Guests Through Gameplay- Assisting Guests With Issues During Gameplay- Booking Guest Time Slots (Individuals & Groups)- Answering Guest Phone Calls & Emails- Greeting & Checking In Guests- Ensuring Guest Satisfaction

Over the years as a Convention Associate with Stylin Online, my job description & title evolved often to fit the fast-paced needs of a convention environment. My responsibilities included:- Managing & Instructing Teams of Volunteers- Maximizing Speed & Satisfaction of Customer Experience- Scheduling Crew & Volunteer Breaks- Handling Sales, Returns, & Exchanges- Resolving Customer Concerns & Complaints- Working the Register & Counting Out Drawers- Recording Inventory Changes & Stocking Shelves