Sam Mendoza Email & Phone Number

Dedicated-Forward thinking Tech Specialist with over four years of experience in Federal Government IT operations and Public Trust clearance. Adept in Windows Server 2019/2016 administration and Tier 1/2 technical support. Proven track record of optimizing system performance, achieving 100% uptime, and ensuring compliance with industry standards and NIST guidelines. Recognized for exceptional problem-solving abilities, meticulous attention to detail, and outstanding customer support. Expert in implementing security solutions that enhance system efficiency and streamline operations.

Listed skills include Equipment Installation, System Testing, Troubleshooting, Blueprint Reading, and 12 others.

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  Technology Specialist

  M.C. Dean, Inc.

  Jun 2019 - Present - Washington Dc

  • Configured and managed Windows Server 2019/2016 virtual machines via VMware Esxi, consistently meeting technical goals with a 100% success rate• Executed network maintenance and updates using Windows Update Services and Cisco switches, ensuring zero unplanned downtime and adherence to security best practices.• Delivered Tier 1/2 technical support, resolving 95% of issues on the first contact and significantly reducing user downtime.• Administered Active Directory environments, maintaining 100% compliance with cybersecurity policies and safeguarding against unauthorized access.• Enhanced inventory management with InfraLink, reducing discrepancies by 80% and improving equipment tracking accuracy.• Overhauled lifecycle management of End-of-Life IT equipment, achieving 95% reduction in security risks through NIST compliance.• Conducted weekly SQL database backups, ensuring a rapid recovery time of under 2 hours in emergencies• Successfully tested and deployed application updates with a 98% success rate, minimizing user disruption.• Trained new employees, ensuring adherence to company policies and procedures.