Sam Mickey Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

-Provided technical support to end users via phone, chat, email, and ticketing system-Performed Level 1 troubleshooting tasks including network account resets/unlocks, hardware troubleshooting-Ticket creation and adherence to SLA’s for all incoming incidents

4129 E Van Buren St Ste 200, Phoenix, AZ 85008

-Schedule and deliver training for new device installs to ensure customer expectations are met, improving productivity and performance after delivery-Support existing customers requesting re-training-Develop and facilitate demonstrations on Ricoh hardware and software for potential customers-Contribute to national team to improve overall training service.

Deer Valley Unified School District #97

-Provide service for a large account on and off site to ensure continued operation of Ricoh equipment-Coordinate and oversee new equipment installs with customer IT department-Manage inventory and order requests

3 Parkway N Ste 300, Deerfield, IL 60015

-Monitored and managed all facets of the managed print services at customer location-Analyzed all data to ensure that performance standards are maintained and met-Communicated and worked directly with IT department including senior IT leaders-Worked with the customer to improve business process and use of other Ricoh services

75 N Fairway Dr, Vernon Hills, IL 60061

-Manage a team on site as third party managed service vendors-Train Ricoh employees to use current technologies for device/fleet management, printer and desktop support-Develop and execute professional growth plans with employees-Oversee employee output and provide conflict resolution while working with customers

75 N Fairway Dr, Vernon Hills, IL 60061

-Mail and package intake and delivery-Provide Print Center support for end user requests-Work alongside the customer Facilities Manager to ensure completion of work tickets-Provide reception and hospitality services for customer meetings