Sam Mikhael Email & Phone Number

Castle Hill

NCS International is able to service a very broad range of industries, and many of our clients come to use our services based on the referrals from satisfied customers. NCS International has offices in all state capitals, so our services and support are readily accessible.Monitoring CA Workload automation batch processing and execution.Monitoring alerts through HP Openview.Monitoring backups through Legato and Networker. Use clarify to log cases for failures, meet SLAs. Track and escalate problems to comply with customer service requirements (SLAs). Handle media for backups.Perform password resets in conjunction with the Service Continuity team, adhering to corporate policies and procedures. Exposure to Support Centre systems CRM, Clarify Exposure to Citrix environment and applications. Perform backup and restore duties of the firm's data using Legato (backup server)Perform document restores request for documents that have been archived on backup servers.Escalating jobs to the appropriate team's etc UNIX team, Windows Team, Networking Team, Application Team.

The first KAZ data centre was opened in Burwood, by 2000 KAZ was one of the largest operators of specialist IT data centres in the Asia Pacific region with five data centres throughout the region, a data centre capacity of 2,400 square metres, more than 150 storage racks, a disk capacity of 10 terabytes and over 60 client IT systems with some 20,000 remote users.Monitoring backups.Handling tape offsiting and tape changes.Exposure to Support Centre systems CRM, Remedy.Remedy was the application used to log all jobs received by phone, email or by the requester.Perform backup and restore duties of the firm's data using Legato (backup server)Perform document restores request for documents that have been archived on backup servers.

IBM is a leading technology and services organisation of nearly 400,000 highly skilled professionals working in 77 countries, helping to solve some of the world's biggest problems. In Australia, we supply both large and small businesses with hardware, software and services; business consulting services; business transformation outsourcing; and IT financing. We also work closely with government, academia and not-for-profit organisations to support the communities in which we live andMonitoring backups.Handling tape offsiting and tape changes.Exposure to Support Centre systems CRM, Remedy.Remedy was the application used to log all jobs received by phone, email or by the requester.Good knowledge of Lotus Notes.