Queue Managers are the frontline of technical support. I am responsible for understanding the technology, team, and expertise required to begin addressing a customers issues. I am responsible for managing requests from account managers, senior leaders, team managers and engineers to correctly prioritize cases and handling challenging situations. I am in constant communication with my immediate peers, colleagues worldwide, and various management teams to ensure that customers receive the needed support in a timely manner. I maintain a proactive approach to customers satisfaction, identifying concerns and managing expectations with open and prompt communication.Handling cross-site and cross cluster escalations as well as being a point of contact ensuring that all Critical issues are transitioned between shifts, sites, and support groups to ensure that customers progress is not interrupted.Some of my responsibilities also in include : Being involved in testing new technology, providing feedback, project management, responsible for building and improving efficiency of queue management program in the Americas, empowering and supporting customers and engineers in the face of challenging situations

Cultivated dining atmosphere to ensure best experience possible Multi-tasked to meet customer, business operations and server needs with minimal errors or delays. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Customer service specialist able to deescalate potentially poor experiences into positive memories in allotted reservation time frame. Personable, able to adapt style of service or interactions based on specific customers needs. Develop rapport with customers and generate repeat business through friendly attitude and extensive cuisine/craft beer knowledge

Increased front of house sales by 52% over the course of my employment by building relationships with customers. Through extensive studying I was able to learn about all styles of beer, and recall knowledge to help customers make the best choice Money management and bookkeeping Responsible for submitting new beer recipes and art work for approval to the state of North Carolina Responsible for communication between owner of brewery and design artists as well as entertainment booking. Highlight: I was able to bring in $3,500 in revenue in a single night being the only employee in the building.