Sam Miller Email & Phone Number

Portland, Me, Us

Gray, Maine, Us

South Portland, Me, Us

South Portland, Me, Us

Fairfield, Nj, Us

Responsible for developing and improving the Managed Services offerings. Implemented best practices of ITSM, implemented processes and procedures improving request, incident, change and problem management. Made improvements to the asset management process. Made significant improvements to the quoting and statement of work processes resulting in 3 consecutive quarters of record sales. Performed the roll of Sales Engineer and vCIO for larger customers. Provided guidance and direction to clients by learning about the client’s organization and pairing them with the technology that fits the client’s needs. Developed KPI’s to present to clients at quarterly meetings resulting in higher retention rates. Developed data driven guidance for customers on risks related to IT systems and infrastructure. Project management of new sales, creating statements of work, developing work breakdown structure and ensuring work was completed in accordance with the statement of work. • Responsible for overall IT sales and service• Improved IT sales with 3 consecutive quarters of record sales• Implemented processes and procedures to create efficient and repeatable results• Expanded and improved service offerings• Expanded partnerships with vendors to improve service offerings

Reconfigured internal VMware environment for high availability and tuned for performance Balanced Server hardware between the 2 UCS Chassis. Stabilized and significantly improved performance in existing internal VMware View environment Built new cluster in internal VMware 5.5 for the Citrix environment Built new volumes in internal EqualLogic storage for Citrix environment Built internal Citrix 7.6 XenApp environment with high availability. Implemented internal Citrix Provisioning services Replaced internal profile system, profile unity with RES one workspace manager implemented internal SQL clustering for high availability of Citrix store Created as-built and admin guided for internal Citrix environment Developed user training documentation for internal Citrix Transitioned internal users from VMware view to Citrix XenApp Retired internal VMware View environment servers, VDI, and storage Upgraded internal Citrix from 7.6 to 7.7 Managed internal Active Directory, exchange, group policies, Sophos anti-Virus, SQL servers Managed users in Office 365. Provided level 3 support to internal end users

Mcpherson, Ks, Us

Responsible for overall information technology environment including administration and planning, support of critical business applications, management of the network, and coordination with information technology support vendors.Managed resources and processes required to design, plan, and support all information systems applications and services. Collaborate with and maintain communications with executives and department heads within Cedars. Prepare, maintain, and keep updated IT procedures and documentation related to system processes and business operations. Led IT projects and initiatives and coordinate resources and timetables with user department staff, management of third-party vendors. Develop and maintain an IT control framework to mitigate overall security risks and comply with the HIPAA security and privacy rule standards. Negotiate and approve technology vendor, outsourcing, and consultant contracts and service agreements. Monitored systems by conducting system audits of technologies and user activity, where appropriate. Ensure that financial objectives were met by forecasting costs, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions as necessary. Research and evaluate new technologies to be used as enhancements or upgrades to existing applications and network systems and equipment.• Developed HIPAA Security Policies and implemented systems to ensure compliance.• Responsible for network redesign and implementation to ensure security, stability, high availability and manageability.• Led the design and implemented high availability on Microsoft Hyper-V infrastructure using NetApp shared storage. • Led design and Implementation of Cisco Meraki firewalls and wireless access points. • Led Implementation Microsoft Systems Center, Service Manager, Operations Manager, Configuration manager, and Virtual Machine Manager.• Project Manager for Electronic Health Record procurement and implementation.

Responsibly for overall information technology environment including administration and planning, support of critical business applications management of the network coordination with information technology support vendors Collaborate with and maintain communications with executives and department heads Lead IT projects and initiatives and coordinate resources and timetables Responsible for researching and evaluation new technologies Negotiated service level agreements and service contracts Developed business case and ROI for new projects Responsible for prioritization of projects as well as the implementation of processes and procedures to ensure system stability and issue resolution Responsible for License management of Microsoft and other systems Responsible for network redesign and implementation to ensure security, stability and manageability Designed and implemented Microsoft Hyper-V infrastructure with focus on high availability Implemented NetApp shared storage managed Avaya IP phone system Implemented and managed Cisco Meraki firewalls and wireless access points at 10 sites Implemented SysAid service desk Implemented Motorola handheld and wearable computers for new warehouse system Assisted in implementation of a warehouse management system Implemented new backup capabilities and ensured data retention for all IT systems using Barracuda

Portland, Maine, Us

Created a team focus, aligning the Service Desk vision and mission to that of the organization Lead the Service Desk Team of 10 FTE's in a fast-paced, frequently changing environment Developed and implemented process and procedures based on LEAN and ITIL to help prioritize service requests and incidents while improving first call resolution Responsible for multiple contracts including the Microsoft Enterprise Agreement and printer support contract Developed strong relationships throughout the organization with the goal of understanding business need and how IT support could be leveraged to assist Assisted each team member with creating Individual Development Plans and helped them achieve goals on the plan Responsible for desktop management across the organizations 24 buildings in 4 states Responsible for security and regulatory compliance of the desktop environment Responsible for determining systems and service requirements, building RFP’s and managing the RFP process and negotiation of contracts

Portland, Maine, Us

Created a team focus, aligning the Service Desk vision and mission to that of the organization Lead the Service Desk Team of 10 FTE's in a fast-paced, frequently changing environment Developed and implemented process and procedures based on LEAN and ITIL to help prioritize service requests and incidents while improving first call resolution Responsible for multiple contracts including the Microsoft Enterprise Agreement and printer support contract Developed strong relationships throughout the organization with the goal of understanding business need and how IT support could be leveraged to assist Assisted each team member with creating Individual Development Plans and helped them achieve goals on the plan Responsible for desktop management across the organizations 24 buildings in 4 states Responsible for security and regulatory compliance of the desktop environment Responsible for determining systems and service requirements, building RFP’s and managing the RFP process and negotiation of contracts

Portland, Maine, Us

Responsible for mentoring and coaching other team members Responsible for design and implementation of new systems, building in redundancy ensuring system up time meets required service levels Responsible for training service desk technicians on supported systems Monitored servers using EM7 Designed, implemented and supported the Citrix MetaFrame XP environment to reduce desktop management costs. Upgraded MetaFrame XP to Presentation Server 4.5 then to XenApp Implemented Citrix Provisioning Services. Moved physical Citrix servers to XenServer hypervisor Implemented Citrix Access Gateway for Remote access Upgraded Citrix Access gateway to Netscalers Designed, built and implemented XenDesktop for all clinical users, 400 users, at 6 clinics Reviewed, recommended and installed HP blades to increase density in the data center Performed project management, planning, scoping and business case development Lead a team responsible for Active Directory design and the implementation of the multi forest design to meet DOD regulations Responsible for upgrading backup capabilities and ensuring data retention for all IT systems using Symantec backup exec Designed and implemented Smart Card solution for authentication. Reducing logon times and failures while increasing security Participated in yearly DOD security audit ensuring all systems and processes would meet or exceed the standards

Bachelor'S Degree, Information Technology

Bachelor’S Degree, Bachelor Of Science In Information Technology

A.A.S Computer Science, Information Technology