•Partnering with business leadership teams in the delivery and design of people and capability plans •Supporting business change and restructuring activity ensuring all people governance and processes are adhered to and providing expertise on the people impact of business change•Project lead for HR led projects including recognition, employee engagement and the implementation of Workday•Partnering with business leadership teams and resourcing to develop and deliver recruitment, retention, succession and talent plans •Managing the HR relationship with the business through coordination and delivery of BAU tasks and projects •Supporting and coaching of people managers to manage and resolve employment relations issues•Production and analysis of management information including recommendations and implementation of solutions•Delivery of pay review for circa 4500 employees

Engagement Consultant •Delivery of Employee Opinion Survey to 15,000 employees across UK, Italy & Germany and associated communications and action plans•Leading the co-ordination of the division wide employee engagement agenda in partnership with the HR Leadership Team •Working as a key member of HR leading divisional initiatives that support business insight into employee engagement through strong working relationships with key stakeholders •Partnering with RBS Group Organisation Effectiveness to leverage economies of scale in the delivery of the annual employee opinion survey and ensuring divisional requirements are incorporated into RBS Group wide engagement activities•Designed and delivered the HRD and CEO Employee Representative Bodies inaugural event that provided the platform for the Insurance Transformation programme HR Project Manager •Supporting the creation and execution of the new employer brand, as part of separation from RBS, and the internal/external cross business marketing plan to embed it across all of Direct Line Group•Responsible for embedding new concept into the full employee life cycle from attraction to alumni•Audited, streamlined and delivered 6,000 newly branded documents & assets across HR including HR intranet, PULSE surveys, newsletters, 15,000 new contracts and pension packs and new HR systems•Team Manager in the HR programme office ensuring the provision of efficient and effective support to HR combined with value-adding analysis of data as required

The Aspiring Team Leader Development Programme (ATLDP) was launched in March 2005 to meet the development needs of aspiring Team Leaders. The ATLDP ensures there is a pipeline of potential Team Leaders available within the business thus making the process for the appointment of Team Leaders, proactive as opposed to reactive.Remit• End to end design and ongoing delivery of the ATLDP supporting the talent management of individuals moving into first line management• Delivery of a value adding service, by ensuring the ATLDP meets customer requirements, through effectively engaging key stakeholders in regular and timely project updates and discussions• Promotion and communication of the ATLDP within RBS Insurance and agree, monitor and report on key success measures• Ensuring participant progression on the ATLDP is monitored by way of attendance and progression through the modules, mentors are in place and briefed, end of programme competence reviews are undertaken and results evaluated• Monitor, report and track progress of participants following their completion of the ATLDP to ensure key principles of the programme are met

Manager within the Customer First Response Department, Bromley. Responsible for circa 80 –100 employees including 9 direct reports made up of Team Leaders and a Business Co‐ordinator. Dealing with 100,000 incoming calls per month across a large Home and Motor portfolio.