• Delivered business change activities related to the deployment of SystmOne, healthcare software, and wider digital transformation projects.• Achieved paper free, digital solution to paper and legacy system-based processes, hence reducing the time and cost spent on maintaining legacy systems and processes.• Enabled access to customer’s record at the point of care so that clients do not need to travel back to base. Thereby reducing the time and cost spent on travel and increasing staff capacity.• Enabled electronic compiling of performance management data, increasing better reporting and visibility of activities through dashboards.• Enabled continuous delivery of healthcare during the pandemic through facilitating virtual consultations via video consultations and wearable devices.• Engaged with stakeholders and business customers of various levels to gather, prioritise and validate their business needs using various business analysis tools and techniques, and offered guidance and subject matter expertise.

• Worked with "Big Four", a global consultancy and advisory firm on a financial review project.• Responsible for providing data and analysis in support of the company’s initiatives and projects. • Maintained the management information system to improve the operational performance.• Developed metrics that provide data for process management and indicators for future improvement opportunities. • Developed and maintained a framework for reporting product performance on a daily, weekly and monthly basis.

• Supported the Business Intelligence team with data collation, data manipulation, producing reports and distributing information.• Retrieved and processed data from a variety of systems and joined extracted data sets into meaningful outputs using analytical tools like MS Excel, SQL and Qlikview for audit purposes, running reports and converting data into charts and tables.• Handled diverse information requests and liaised with the Head of Information Management on assigning and monitoring the progress of requests.• Managed data quality issues by identifying and resolving any anomalies encountered.• Communicated process changes to the Business Intelligence and Informatics team and to the service users.

• Analysed business reporting requirements that could be satisfied with SAP business content and installed the necessary objects.• Created: dataSources, infoObjects, ODS and InfoCubes.• Assisted in SAP Business Intelligence implementation of a Utility project.• Worked with BI Portal, publishing of queries and linking of workbooks to the portal.• Assisted with data retrieving and processing for analyzing and reporting purposes.• Worked extensively on Administrator Workbench (AWB), BEx Analyzer.

• Facilitated the integration of theory and practice in students within the practice development environment

• To provide specialist physiotherapy assessment and treatment for service users with Complex physical health need.

• Ensure company receives payments for the service provided and record these transactions accordingly.• Perform account reconciliations. Investigate and resolve any irregularities or enquiries. Liaise with Insurance companies to check status of the claims and follow up with claims processes.• Liaised with Insurance companies to manage denied claims

• Managed the day to day performance of the team, ensuring that they meet their targets. • Coached team members on a daily basis to deliver results. • Was responsible for all of the management issues surrounding the team, including absence management and one-to-one appraisals.

• Ensure company receives payments for the service provided and record these transactions accordingly.• Perform account reconciliations. Investigate and resolve any irregularities or enquiries. Liaise with Insurance companies to check status of the claims and follow up with claims processes.• Liaised with Insurance companies to manage denied claims

• Contacted customers with overdue bills to initiate payments and negotiate settlement plans. • Managed customer queries regarding charges applied and other credits• Advised on repayment plans to suit level of debt and customer circumstances.• Escalated calls to managers when required.• Entered data and maintained accurate records.• Facilitated advanced collections activity, such as sending letters of demand and reminder messages.