Established research professional with over 15 years experience managing strategic account relationships. I am passionate about customer insights and helping my clients enhance their organisation’s CX and drive business improvement. Right now my role with CSBA focuses on CX research and insights in the Finance sector, including Banking, Superannuation and Insurance. I also have experience in FMCG, Retail, Local Government, Tertiary and Utilities during my 25-year career. My ability to engage and build strong relationships with clients allows me to develop deep understanding of their business needs and context, and design research solutions to solve specific business challenges. My passion for driving business improvement is built on a solid foundation of reliability, integrity, knowledge and credibility. I pride myself on being a trusted partner and valuable advisor to my clients. And I love to share what I know so please feel free to DM me with your CX queries, ideas and new business opportunities. About CSBA CSBA is a CX industry leader and a trusted advisor for understanding, measuring and improving customer experiences to grow our clients' businesses. We are highly recognised for our expertise in bespoke and syndicated research, strategy, and training programs. We have been providing customer experience insights to Australian businesses for over 25 years. Our experience and expertise allow us to not just collect better data but to provide you with better insights and meaningful recommendations – that lead to better customer experiences. For more information visit: www.csba.com.au