Managing a Team of 8 - 6 Sales & Service Executives and 2 Receptionists.Leading the Sales & Service Team to build and maintain positive customer relationships with allocated UK Corporate and Export accounts. Continuously looking for improvements within processes or procedures that would provide a better ‘hassle free’ service to our customers whilst being aware of the commercial impact.Maintaining a continuous review of Corporate and Export customer sales performance versus the forecast. Identifying sales opportunities through exceptional customer service to support volume and revenue growth.Managing performance, absence, training and development needs through regular communication on an individual and team levelStrong communication with multiple departmental managers and colleagues across the site to ensure prompt resolutions for customers.