Franchise Owner-Operator 2009- 2020
Responsible for daily operations, Overall direction, profitability and reputation. Recruited, coached and mentored a high-impact team of 20 employees consisting of managers and full and part-time staff.Established a supportive, team-focused environment that motivates exceptional performance through employee recognition programs and personal & professional development opportunities.Recognized the value and importance of corporate community involvement, and actively participated in local event sponsorships.Successfully owned and operated 1 of the top producing restaurants for the Wild Wing chain; with revenues of $1.3M,Recognized with multiple awards for sales, outstanding services, and customer satisfaction.Acquired firsthand knowledge of all intricacies associated with operating restaurant franchises across construction, growth and business management.Oversaw inventory and managing all aspects of finance.Maintained professional knowledge by attending seminars, webinars, corporate training and meetings Resolved any operational and staffing issuesEnsure compliance of all standards and procedures relating to local and provincial workplace safety standards and that they are followed by all staffMaintain Restaurant Equipment