- Responsible for handling Day-2 support tickets as member of a big Network Infrastructure support team- Manage and maintain network infrastructure for various customers ensuring agreed SLAs and maximum uptime.- Performing deep-dive network evaluations and making recommendations for customers when needed. (Cisco focused)- Perform diagnosis of networking infrastructure issues.- Act as escalation point for troubleshooting advanced network issues- Work closely with team members as well as independently to resolve incidents

- Taught Comp TIA Network+ and Cisco CCNA classes helping students not only learn the facts about learning, but also apply the parts that matter in real-world careers

- Provided network support for two data centers and branch 70 sites, while collaborating with network engineers to resolve issues and create solutions- Installation, configuration and troubleshooting wide range of Cisco switching/routing platforms - Used SolarWinds and CiscoWorks LMS as NMS- Familiar with Cisco ACS and RSA Secure ID Systems to meet company demands for access control management- Hands-on experience with Windows client/server environment- Knowledge of multi-vendor networking devices (HP, Dell, Bluecoat)