Sam Mpinga Email & Phone Number

Bloemfontein Area, South Africa

Public Sector Account Executive Job purpose To grow and retain a portfolio of high value Government Sector Segment relationships by performing a proactive, mobile, value adding financial partnership role. •To ensure that close personal attention is given to provide a full array of customised financial solutions tailored to meet the growth needs and potential of the customers within the portfolio.•To provide effective relationship management aimed at optimising customer profitability and value to the Bank.•To ensure customer satisfaction across allocated portfolio of customers.Key responsibilities Relationship and portfolio management •Ensures deep understanding of Customer’s business through regular interaction with client at their place of business.•Employs the use of client value chain analysis to understand customer needs and deploy banking solutions to meet those needs.•Utilises the Banks Customer Relationship Management (CRM) tool to ensure accurate and updated customer information and effectively manage the relationship.•Develops and implements a client-calling schedule to visit all clients in the portfolio.•Identifies opportunities to migrate clients in line with customer value proposition.

South Africa

Bloemfontein Area, South Africa

Purpose of the jobTo grow and retain high valued business segment clients ; by offering tailor made solutions .

Menlyn

Job purpose • To provide a proactive business banking sales and service management function that will retain and grow a portfolio of small enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings.Key responsibilities Customer Led Acquisition • Explains, promotes, sells and/or customises a range of appropriate Standard Bank of South Africa (SBSA) product offerings/financial solutions that meet the financial needs of small enterprise customers. • Acquires new risk groups and opens new business accounts on a face-to face basis.• Cross-sells additional value adding products and services to existing customers to assist them in growing their businesses• Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; SBFC; SBIB etc.• Analyses existing customer data to identify expansion and/or additional business opportunities utilising available MIS and contact management strategy.

Centurion

Purpose of the JobTo manage a team of at least four Business Bankers together with their Assistants . Help in their arbitration of applications as well as customer complaints. Ensures that the clients intheir repsctive portfolios are Migrated and properly segemented .Ensure training and development of the Bankers.

Centurion

Job purpose • To provide a basic, branch-based Business Banking sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions.Key responsibilities Drive Transaction Led-Customer Acquisition•Promotes and sells a range of appropriate Standard Bank of South Africa (SBSA) product offerings and solutions that meet the financial needs of small business customers. •Acquires and opens new business accounts and cross sells at account origination according to customer needs.•Cross-sells additional products and services to existing customers. •Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); SBFC; SBIB; Card; Home Loans; etc.•Actions lead lists provided from direct marketing. •Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.•Identifies and actions opportunities for cross- and up-sell. • Identifies migration opportunities and sells products/services reactively. Customer Experience •Provides a simple and convenient offering to a portfolio of small enterprise customers. •Proactively contacts Top 20 percent of customer in line with SE value proposition.•Interacts with customers and conducts needs analyses to assist customers to better understand their financial requirements.•Accurately and efficiently processes customer mandates/ documentation requirements for banking facilities.•Educates customers regarding the parameters and routine procedures governing standard SE product and self-service channel offerings to ensure the correct customer behaviour and product usage.•Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non-first contact resolution” as appropriate.

Mpumalanga

Job purpose • To provide a basic, branch-based Business Banking sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions.Key responsibilities Drive Transaction Led-Customer Acquisition•Promotes and sells a range of appropriate Standard Bank of South Africa (SBSA) product offerings and solutions that meet the financial needs of small business customers. •Acquires and opens new business accounts and cross sells at account origination according to customer needs.•Cross-sells additional products and services to existing customers. •Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); SBFC; SBIB; Card; Home Loans; etc.•Actions lead lists provided from direct marketing. •Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.•Identifies and actions opportunities for cross- and up-sell. • Identifies migration opportunities and sells products/services reactively. Customer Experience •Provides a simple and convenient offering to a portfolio of small enterprise customers. •Proactively contacts Top 20 percent of customer in line with SE value proposition.•Interacts with customers and conducts needs analyses to assist customers to better understand their financial requirements.•Accurately and efficiently processes customer mandates/ documentation requirements for banking facilities.•Educates customers regarding the parameters and routine procedures governing standard SE product and self-service channel offerings to ensure the correct customer behaviour and product usage.•Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non-first contact resolution” as appropriate.

Gauteng

Certificate Of Mastery In Leadership Principles, Leadership

Masters In Business Leadership, Business

Thesis/ dissertation- The impact of Micro loan finance on the alleviation of poverty. Passed with a Distinction.

Foundation Leadership Certificate

Diploma In Project Management, Project Management

Accreditation Certificate To Sell Life Insurance Policies

Certificate In Interview Skills

Bachelor Of Commerce (Bcom)