Sam Munro Email & Phone Number

Ottawa, Ontario, Ca

Ottawa, Ontario, Ca

-Work closely with Product, Development, and Design Directors/Managers to set and achieve a strategy, vision, mid-term targets and objectives.-Own the creation, evolution and communication of your portfolio’s prioritized roadmap and plans - aligned with our mission, business goals, and customer needs.-Lead by example while hiring, managing, guiding and mentoring Product Managers in their growth and development as highly effective PMs.-Derive insights from qualitative and quantitative data about customers, competitors, analysts, and commercial activities to validate hypotheses, set KPIs, and inform your decisions.-Build and refine scalable processes, models and frameworks to drive efficiency, effectiveness, and collaboration with other teams.-Act as a knowledge hub: Product knowledge (e.g. users, customers, data, industry, domain, operations) and techniques (e.g. product discovery, prioritization, collaboration models, KPI setting, process optimization).-Set a clear go-to-market strategy in partnership with product marketingDrive execution from start to finish, while collaborating with key stakeholders across the company-Play a dual role of individual contributor and manager, working in the trenches with the Development and Design teams while managing and mentoring a small team of product managers.

Ottawa, Ontario, Ca

Knak is a world-class SaaS enterprise campaign creation platform with a focus (some would say an unhealthy obsession) on making our customers successful by providing them with an incredibly powerful, yet easy-to-use marketing technology.As the Product Manager at Knak, I am responsible for both product planning and co-ordinating product/feature launches. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with design and engineering to deliver winning products. It also work with sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

Vancouver, Bc, Ca

As Product Manager I worked with stakeholders to review and understand 12 years of past LMS experience from previous implementations for different clients, then create an initial roadmap for a new LMS product offering based on those previous agency projects. I worked with the development team from early development through to now being live with a first client. I also worked with the project team and client through their onboarding and setup of content and configuration.Responsibilities:-Own roadmap and feature prioritization-Participate in development scrums, sprint planning, sprint retros, etc…-Helping hire and manage for the development team-Create user stories, wireframes, diagrams, acceptance criteria and other documentation to support development.-Work with architect on technical specifications and implementation plans

Boca Raton, Fl, Us

I managed the Guestfolio CRM Product for 2.5 years from when the startup was acquired. The first two years I was Product Owner before being promoted to Director of Product Management for Guestfolio CRM in December 2018.I was responsible for defining the roadmap, managing and prioritizing the product backlog, working closely with the development team throughout sprints, hiring for my team, working with external partners, and communicating with stakeholders for planning, new features, feedback, and releases.I managed the saas product through the fastest growth period in the products history and successfully realized 50% revenue growth alongside major compliance and technical maturity objectives.I worked with Sales, Operations, Marketing and Engineering teams around the world and traveled to the US and Europe to align teams and build relationships.I was ultimately accountable for the successful delivery of value and realization of revenue.https://www.cendyn.com/guestfolio-hotel-crm/

I worked as Product Owner at Guestfolio CRM up until it was acquired by Cendyn.My responsibilities were running workshops, gathering requirements, working with product stakeholders on priorities and objectives, planning new features, managing release scope schedule, working with devs, removing blocks, sprint planning, testing product updates, risk management, help align and coordinate different departments and support change management with regard to product updates.

My main responsibilities were setting up new integrations in customer environments to get their data into our system properly, and supporting live integrations in production. I was writing database queries and config scripts in a Ruby DSL, troubleshooting infrastructure issues in client environments all around the world, working with numerous different PMS technologies, liaising with client IT and Business stakeholders, and doing phone and email Support for integrations.

Vancouver, Bc, Ca

I started working with the Habanero Consulting Group in 2009 as a contractor to help them implement QA Processes in their engineering/delivery group when they had no formal QA processes before that. A year later I joined as an employee and helped with their other initial QA hires, continued to evolve their QA processes and find new ways to add value to clients and also worked as a QA Lead on high profile client projects.As a QA Lead I was responsible for the quality of high-profile projects for large enterprise clients from the design phase through implementation and production support. I personally did or oversaw testplanning, testing (functional, integration, browser compatibility, security, penetration), performance (load and stress) testing and tuning of infrastructure and code, coordinated testers and developers, working with project managers on schedules and estimates. I worked with many technologies with clients in many industries. On most projects I was client facing working as a consultant and often coordinated client resources in addition to our internal resources.As a Performance Manager I was responsible for interviewing, hiring, onboarding, training and developing new contractors and employees and helping them be succesful in their carreers. I did both technical training and non-technical mentoring to help people be better consultants.

During this time I was self employed building websites on the Drupal CMS for various small businesses. I did sales/BD, estimated costs, custom drupal development (PHP coding), server setup (installations and configurations on Windows and Linux servers), deployments, QA, client support, backup and recovery, and everything it took to deliver websites except for visual design.

Aliso Viejo, Ca, Us

During my time at QA Labs / UST Global I worked on many projects in many industries in a client facing capacity. My responsibilities were varied depending on projects but included the below. Test planning, test execution, localization testing specializing, leading teams up to 5 people, estimates, coordinating testers on multiple projects, test automation, performance testing, training internal resources, coordinating with client teams (qa, devs and pms) and managing small projects.

Espoo, Southern Finland, Fi

Our team was responsible for certifying firmware release candidates were compatibility with various applications, and writing reports for Nokia management in Espoo recommending whether it was production ready or not. In addition to certifying firmwares for release to production, I also did exploratory testing on early and unannounced prototype devices. Testing would begin on early hardware prototypes with early software and firmware builds to get early feedback from us. I was responsible for flashing devices using an PROMMers, installing firmware, and managing/configuring my own prototypes. I also got to write scripts for our custom test harness and run them on the devices being tested. Used proprietary software to unlock low level features, test for mobile operator compatibility, test various network and data transmission types for hardware/driver problems.Responsibilities included performance testing, upgrade testing, manual testing, automated testing, writing test scripts, test planning, regression testing, flashing firmware onto prototypes using PROMMers, and reporting. Technologies & Tools: HP Quality Center, Carbide C++, Lotus Notes, Pheonix Flashing tool, PROMMers.

S.A.G.E. (Simulation of Advanced Gaming Environments) is a joint venture between Simon Fraser University and the University of Toronto. I worked part time as a Technical Artist on one of their game projects, developing a game using the UT2K4 engine. As technical artist, I helped coordinate the outsourcing of art assets to several artists, importing of 2d and 3d art assets and animations and fixing graphics-related defects. In addition to that, I also modelled and textured most of the environment models. More information is available at http://mirageexperience.com/

Eir is an action arcade video game, built in full 3d on the Unreal Engine 2.0 platform. The student project was in development for over a year by a team of 14 artists, programmers and audio engineers.My responsibilities as lead artist included creating and managing art asset lists, tracking the implementation of all art assets and creating a development schedule. I also modeled and textured the playable character of Eir, as well as various other in-game assets.The game can be downloaded from: http://www.belugagames.com/project/eir.htmlPlease note that a full installation of UT2004 is required to run the game. My individual models and textures are on my website at http://www.sammunro.com/

During Summer and Spring break, I ran a 3d animation course offered to teenagers. Class sizes averaged 25 students, ages 11 to 15. During the time in which I ran the program, I re-designed the curriculum and created all new learning materials for students. Once the popularity of the course had grown further, I also created intermediate and advanced courses, and hired and trained two assistant teachers to help meet the demand. The course was recognized provincially for its success.

Education record

Education record

Education record