Sam Muse Email & Phone Number

Pleasanton, California, United States

• Conducted market research and defined marketing requirements for adding PROFINET communication to industrial robot line to expand total available marketing with a forecasted revenue increase of $3M. • Led the prioritization of engineering initiatives, encompassing new feature development and bug fixes.• Collaborated cross-functionally with Engineering, Marketing, and Operations teams to ensure seamless product availability and sustained sales performance.• Led the pricing strategy for new product launches and actively modified existing pricing to ensure a competitive position in the market.• Managed communication channels to inform stakeholders about product updates stemming from enhancements or end-of-life components.

San Francisco Bay Area

• Developed comprehensive service documentation for the repair and maintenance of industrial robots.• Produced training videos and conducted comprehensive training sessions for field service engineers.• Delivered effective customer support and issue resolution by collaborating with diverse engineering teams.• Led spare parts identification for new robot introductions, collaborated with global factories for support and pricing, and coordinated with operations to ensure seamless customer ordering.• Played a key role in the creation of a customer service website, integrating exploded CAD models, linking spare part numbers, and establishing a structured taxonomy to facilitate spare part identification.

Chico, California Area

-Worked independently to tutor students in Fluid Mechanics, Material Science, Statics, and Calculus -Created PowerPoints for study sessions to guide up to 30 students through practice problems -Collaborated with fellow teaching assistants to improve teaching techniques -Trusted to grade exams and input grades, while keeping student confidentiality

San Francisco Bay Area

-Helped guide class lessons-Trusted grading and inputting assignments -Lead workshops and tutored students

San Francisco Bay Area

-Installed faster processors into high-end sound equipment devices-Assembled and tested wiring

Santa Cruz, California

-Supervised 6-8 employees at a time, making sure they excelled at costumer service-Reported hourly sales, responsible for money drops

Bachelor Of Science - Bs, Mechanical Engineering, 3.9

Activities and Societies: Engineers for Alternative Energy club, Climbing club

Mechanical Engineering, 3.3

Activities and Societies: Women in Science and EngineeringCommunity College, taking general eds, and getting core classes out of the way.

High School Deploma, 3.1

Activities and Societies: Lacrosse, Cross-country7th-12th grade