Sam Muse Email & Phone Number

Pleasanton, California, United States

• Conducted market research and defined marketing requirements for adding PROFINET communication to industrial robot line to expand total available marketing with a forecasted revenue increase of $3M.
• Led the prioritization of engineering initiatives, encompassing new feature development and bug fixes.
• Collaborated cross-functionally with Engineering, Marketing, and Operations teams to ensure seamless product availability and sustained sales performance.
• Led the pricing strategy for new product launches and actively modified existing pricing to ensure a competitive position in the market.
• Managed communication channels to inform stakeholders about product updates stemming from enhancements or end-of-life components.

San Francisco Bay Area

• Developed comprehensive service documentation for the repair and maintenance of industrial robots.
• Produced training videos and conducted comprehensive training sessions for field service engineers.
• Delivered effective customer support and issue resolution by collaborating with diverse engineering teams.
• Led spare parts identification for new robot introductions, collaborated with global factories for support and pricing, and coordinated with operations to ensure seamless customer ordering.
• Played a key role in the creation of a customer service website, integrating exploded CAD models, linking spare part numbers, and establishing a structured taxonomy to facilitate spare part identification.

Chico, California Area

-Worked independently to tutor students in Fluid Mechanics, Material Science, Statics, and Calculus -Created PowerPoints for study sessions to guide up to 30 students through practice problems -Collaborated with fellow teaching assistants to improve teaching techniques -Trusted to grade exams and input grades, while keeping student confidentiality

San Francisco Bay Area

-Helped guide class lessons-Trusted grading and inputting assignments -Lead workshops and tutored students

San Francisco Bay Area

-Installed faster processors into high-end sound equipment devices-Assembled and tested wiring

Santa Cruz, California

-Supervised 6-8 employees at a time, making sure they excelled at costumer service-Reported hourly sales, responsible for money drops

Bachelor Of Science - Bs, Mechanical Engineering, 3.9

Activities and Societies: Engineers for Alternative Energy club, Climbing club

Mechanical Engineering, 3.3

Activities and Societies: Women in Science and EngineeringCommunity College, taking general eds, and getting core classes out of the way.

High School Deploma, 3.1

Activities and Societies: Lacrosse, Cross-country7th-12th grade