Sam Mutua, Pmp work email
- Valid
Sam Mutua, Pmp personal email
▶️ WHO I AM:I am an innovative problem-solver who enjoys taking new approaches and using technology to achieve high-growth results. I am passionate about putting the customer at the center of everything you do. I have successfully delivered large and complex projects leading diverse local, regional and international teams across businesses, functions and geographies. I'm adept at defining and leading the development of technology solutions to drive business outcomes with content that delights users. I use proven systems design and behavioural psychology principles to drive user acquisition, engagement and retention.▶️ SKILLS & LEADERSHIP VALUE:I am an innovation leader and product maker with grit. Strong business acumen and drive for results. Change catalyst. Combining intuitive and metrics driven design leadership with over a decade of deep knowledge as a product manager and project manager, I use Agile development techniques to simplify intricate objectives, setting teams on a clear path toward delivering high impact content.My experience leading multidisciplinary teams to realize a product vision that benefits all stakeholders. I do have excellent problem solving and stakeholder management skills that enable me to be effective regardless of the stage introduced to the project lifecycle and be comfortable working under tight deadlines.▶️ 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨💡 General Management 💡 Business Transformation 💡 Change Management 💡 Cultural Change💡 Business Strategy💡 Product Line Strategy💡 Marketing Strategy💡 Partnership Management💡 Loyalty and Retention Management💡 Creating Highly Effective Teams💡 Research and using insights in enhancing processes and products💡 Project Management▶️ UNIQUE VALUE PROPOSITION► I build potent strategic plans, marketing strategies, product, and brand management strategies that produce results, evidenced by over two decades of leadership experience helping companies grow brand recognition, revenue and profits.► My success is driven by my ability to build effective approaches that achieve gains in new product development, and market research.My success is based on a deep understanding of the fundamentals of:💯 Strategic analysis💯 Product/service development💯 Product management💯 Product marketing💯 Product launch▶️ 𝗛𝗢𝗪 𝗧𝗢 𝗥𝗘𝗔𝗖𝗛 𝗠𝗘Please either send me an 𝘐𝘯𝘔𝘢𝘪𝘭 or personalized connection-request. I look forward to (net)working with you!▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬EMAIL ME: ✉ mutua.samm@gmail.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
-
Senior Product Manager (Market Expansion) . December 2020 To June 2023M-Kopa Dec 2020 - Jun 2023Kenya▶️ Key Achievements:🏆 Business Development and Market expansion - Expanded M-KOPA Nigeria from Lagos to Oyo state which is now delivering 40% of total sales in Nigeria.🏆 Strategic, Operational and General Management - Set up M-KOPA Ghana as a new marketwhich launched in November 2021 currently selling 30 phones a day. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Working closely with market research teams to understand user needs, define product vision, and advocate for the voice of the customer throughout the product lifecycle.✦ Soliciting big ideas from our customers and all corners of the business and distill them into our product backlog.✦ Helping diverse business stakeholders come to consensus on backlog prioritization and clarify relevant trade-offs.✦ Managing the product to achieve goals and hit feature launch timelines.✦ Collaborating closely with engineering during the development cycle to make judgment calls as engineering constraints arise, with a bias towards shipping valuable work each sprint and iteratively improving on it later.✦ Writing feature specifications in user stories along with acceptance criteria in Gherkin syntax format.✦ Working closely with designers to develop and refine wire frames and process flows to ensure a delightful user experience.✦ Leading the team by influence, modeling Product Management best practices for the product team and the business. ✦ Advocating for process improvements that will clear the path for you to do your best work. -
Product ManagerM-Kopa Solar Jan 2017 - Dec 2020Kenya▶️ Key Achievements:🏆 Worked with Technical team to develop M-KOPA App which increased speed of customer activation from an average of 1 hour to 30 minutes with an adoption rate of over 60% within the sales team.🏆 Project management - Drove the concept of PayGo phone to a multi-million revenue generating project with an average 2500 sales daily across East Africa & West Africa.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Initiated, managed and Integrated projects in to M-KOPA systems and processes. ✦ Worked in a global cross-functional team with engineering, operations, finance and the commercial team through the complete product development cycle.✦ Managed the process used to define a product’s hardware and commercial features.✦ Evaluated new technologies and made recommendations to pursue in future products.✦ Collected customer and company requirements for future product development.✦ Managed tradeoffs involving features, schedule, cost, pricing, line positioning and lifecycle management.✦ Assisted in development of new products.✦ Developed and managed pilots for products at different levels of commercial maturity.✦ Made pricing and forecasting recommendations to management and cross functional teams.✦ Positioned the product in relation to other products and the competition. -
Project Manager (Market Development)M-Kopa Dec 2014 - Dec 2016Kenya▶️ Key Achievements:🏆 Business Development - Instituted the Upgrade/Telesales concept by developing business infrastructure to support customer retention and Loyalty. This initiative contributed over 35% the revenue growth in the year 2016.🏆 Project Management - Drove the invention of the M-KOPA solar TV, which has so far sold over 700,000 TVs across East Africa.🏆 Capacity Building - Achieved 11% increase in customer satisfaction on M-KOPA TV customers by founding the Field Technician function which has employed over 200 TV installers across the M-KOPA markets.🏆 Innovation - Invented the concept of PayTV on solar PayGo platform for customer living in areas with poor TV signal in Kenya. This project increases sales by 15% and improved customer satisfaction by 35%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Kept track of all resources (human and non-human) available for deployment within development and product teams.✦ Efficiently deployed all resources to yield optimal product and learning velocity of product development teams.✦ Guided product development teams to stay on track using the best project management practices and tools for software and hardware development.✦ Mentored and guided apprentices on the best practices for effective project management.✦ Actuated product development teams operationally to materialize the goals of projects on time while maintaining quality.✦ Created workflow and resource allocation systems designed for maximum throughput for projects.✦ Established clarity, managed, negotiated and documented project scope and requirements as well as identified, quantified, managed and responded to project changes and risk factors. -
Team Leader (Agent Care)M-Kopa Dec 2013 - Dec 2014Kenya▶️ Key Achievements:🏆 Process Development - Set up of the sales support function within the customer care department (Which saw the growth of sales by 200% by December 2014 compared to the sales in the previous year.🏆 Team growth - Grew team members by training, coaching, and mentoring them into leadership and professional excellence boosting the team productivity up by 60%.🏆 System Development - Worked closely system developers in the technical department to transform the M-KOPA CRM (M-KOPAnet) into a more stable and efficient platform.🏆 Change Management - Drove business transition in M-KOPA from dealer distribution model to direct Agent distribution model which improved the sales to 100 sales a day.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Implemented the M-KOPA solar customer strategies, in line with the overall M-KOPA solar company business plan.✦ Oversaw customer care team performance management, performance tracking and reporting on a weekly, monthly and bi-annual basis.✦ Reported on the overall customer care operations and metrics on a daily, weekly and monthly basis to the senior management team.✦ Set and managed the M-KOPA solar customer care budget in line with the annual customer care department budget.✦ Managed and ensured efficient operations of the M-KOPA solar call center including resolving any escalated issues both technical and customer related.✦ Guided customer support functions within the call center (quality, training and projects teams) to ensure that the call center operating standards remain high.✦ Ensured all key processes are documented, adhered to and that any process change requirements are scoped and communicated to the Technology team for prioritization. -
Customer Care RepresentativeM-Kopa Mar 2012 - Dec 2013Kenya▶️ Key Achievements:🏆 Set up of the initial Customer care department which has grown from 5 Customer care representatives to more than 402 inhouse customer care representatives and over 250 business process outsourced representatives with the ability to answer over 120,000 calls per week.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Received and handled all telephonic customer inquiries. ✦ Ensured customer related issues or queries were addressed or escalated to the next level support if unable to resolve.✦ Documented all customer interactions on the provided systems. ✦ Ensured customers were educated on the relevant M-KOPA products and processes.✦ Generated sales opportunities by identifying appropriate business targets and ensured provision of professional and excellent level of customer service with existing customers.✦ Handled customer related issues, resolution, and communicated escalated issues to the sales manager and liaised with the sales representative in preparation of sales reports.✦ Proactively networked, promoting all products and tracking leads from other branches to customers.✦ Maintained and developed relationships with existing customers via regular meetings, telephone calls and emails.✦ Worked with the sales team managers on the development of sales and marketing strategies. -
Team Leader Customer Service / It SupportNext Generation Broadcasting (Smart Tv) Mar 2010 - Mar 2012Kenya▶️ Key Contributions & Results✦ Managed a team of customer care responsible for customer activation.✦ Helped to Develop Customer care systems of operation to enhance effective and quality customer service.✦ Assisted to coach and train new customer care recruits.✦ Worked on secondment to support the IT department.
-
Administrator January 2009 To March 2010Remember Tv Africa (My Tv) Jan 2009 - Mar 2010Kenya▶️ Key Contributions & Results✦ Coordinated Sales and Customer care operations.✦ Maintained the company’s database and website.
-
Customer Service Representative March 2008 To January 2009Gateway Broadcasting Company (Gtv) Mar 2008 - Jan 2009Kenya▶️ Key Contributions & Results✦ Served customers who visited the customer service center with enquiries.✦ Assisted customers calling the customer service line with enquiries.✦ Assisted to coach and train new customer care recruits.
Sam Mutua, Pmp Education Details
-
Business Management
Frequently Asked Questions about Sam Mutua, Pmp
What is Sam Mutua, Pmp's role at the current company?
Sam Mutua, Pmp's current role is ▶️ Product Development Leader ✪ General Management ✪ Product Development ✪ Product Strategist ✴➡️ Defining, planning, & leading projects and resource initiatives to drive growth and achieve organizational objectives.
What is Sam Mutua, Pmp's email address?
Sam Mutua, Pmp's email address is sa****@****opa.com
What schools did Sam Mutua, Pmp attend?
Sam Mutua, Pmp attended Kenyatta University.
What are some of Sam Mutua, Pmp's interests?
Sam Mutua, Pmp has interest in Social Services, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Arts And Culture, Health.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial