Sam Nash Email & Phone Number

Leeds, United Kingdom

Providing 2nd and 3rd line technical support for a range of transaction and environment monitoring software, including POS transactions, ATM transactions and HP NonStop systems, to large financial and telecommunication companies.Covering EMEA area, travelling to customer sites to complete proof of concepts, installations, upgrades and training.When not on customer side, working to improve the product offering and providing remote support.

Cambridge, United Kingdom

Providing 2nd and 3rd line application support for business critical, high availability online financial transaction processing systems which process 400 million transactions annually• Strict SLAs and 99.75% availability targets• Using/Supporting diverse technologies including Sybase, Apache Tomcat, Unix, Linux, Windows, Java, Eclipse, Subversion, Connect:Direct• Managing multiple concurrent high priority incidents/problems/changes• Debugging application code and recreating errors in test environments• Developing code fixes in new branches of code management tool• Leading the deployment of new code into the Production Environment including merging code branches to trunk, tag and build, deployment, testing and monitoring, all in a controlled manner to ensure no service impact.• Ensuring documentation is up to date, relevant and intelligible• Managing release communications to the business• Agile development environment with a fast pace of new deployments• 24/7 on call and frequently working variable hours to accommodate business requirements at short notice

Harrogate

Providing 2nd and 3rd line application support for business critical, high availability financial systems including ATM managing, mobile banking, ATM settlement and data warehouses. Applications which process up to 10 million transactions daily moving up to £430 million a day• Sun Java Application Server, Web Logic, Apache Tomcat, IIS, Oracle, MSSQL, Unix, Windows, VBA, Java, Active MQ, Connect:Direct• Managing multiple concurrent high priority incidents/problems/changes • Ownership of major incidents - driving them through to resolution to ensure service impact is minimised and customer experience is protected• Representing team in incident reviews and providing management updates on major incidents/changes etc• 24/7 on call and frequently working variable hours to accommodate business requirements at short notice• Leading the deployment of releases into the Production Environment producing schedule of events, coordinating resources and providing regular business and technical communications both internally and externally• Estimating on work requests for project planning• Inputting into projects, providing technical expertise to aid decision making• Ensuring DR readiness for all applications and running yearly Disaster Recovery exercises to ensure viability of secondary site option.• Managing the training plan for new team members

Hybrid role mixing Project Management, Business Analysis and Software Development.Managing software development projects through project life cycle, encompassing stages such as project planning, requirement gathering, conceptual design, logical design, coding (Java, VB.net, Coldfusion, Oracle SQL), coordinating testing, training, go-live.Working as BA on larger cross functional projects.