Sam Nava Email & Phone Number

Greater Toronto Area, Canada

Toronto, Ontario, Canada

• Area Manager for Toronto, Mississauga, Hamilton and Niagara Regions
• Set and maintain quality standards, building performance and integrity of all accounts.
• Hired, trained, monitored and evaluated staff for all buildings.
• Administered payroll, transfers and terminations for all accounts.
• Monitored and controlled labour hours/dollars budgets for all accounts.
• Completed logs and inspections to ensure accurate paper trail of work performed.

Mississauga, Ont

• Managed and supervised several departments with over 50 unionized and non-unionized employees
• Served as the primary contact for all day to day operational communications
• Initiated and managed corrective actions, in the event of any non-conformity or customer complaint
• Managed unit performance through KPI’s and took a proactive approach to ensure that food and service quality were maintained at the highest level
• Accountable for various unit inspections, with third party auditing bodies
• Provided operating unit feedback and coaching and training, to understand requirements for all accounts

Mississauga, Ont

• Managed the company’s international carriers
• Ensured that all new projects and start-ups had been handled in a professional and passionate manner
• Developed strategic planning for customer resolutions
• Tracked and communicated all key performance indicators including On Time Performance, Service Levels and Spec Compliance
• Provided customer support and feedback
• Provided teammate feedback, coaching and training

Mississauga, Ont

International and Domestic Account Manager