Sam Neff Email & Phone Number

United States

• Network engineer skills and experience important to support network engineers in implementation and migration events, gathering site information and plan.
• Plan and coordinate network change events based on the scope of work in the region.
• Complete quality check site surveys | walk downs.
• Determine site preparation remediation’s (Power, cable, rack space)
• Track the completion of site preparation remediation’s or post-change event remediation’s
• Engage with the site business contact and local IT to build relations

• Service US. Air Force across the nation worldwide
• Perform network equipment installation, cutover, testing, and site acceptance.
• Work with base personnel to isolate and resolve complex network problems
• Ensure complete cutover of network functionality.
• Update technical documentation and drawings to create as-build final documentation.

Cincinnati, OH, US

• Experience with All Cisco series platforms / Juniper Switches and routers in a mixed vendor multi-connection environments.
• Experience developing, documenting, installing systems and Configure ports, and protocols. Cisco IOS, router and switch configurations.
• Expertise of information technology principles, methods, and techniques as well as knowledge of the associated hardware, software, and equipment.
• Plan, built and on site project manager implementation of intranet for mission critical / tactical communications.

Falls Church, Virginia, US

• Analyze network requirements, operations documents, and high level system architectures to develop network solutions.
• network architecture and network design documentation
• Design and perform integration of new technologies into local and wide area networks
• Provide advanced troubleshooting and problem resolution of complex network problems
• Manage the transition and migration of networks and development of network addressing schemes

Austin, Texas, US

• Receive inbound client/associate inquires via phone, web chat, e-mail, and online tickets
• Create case logs, Record information, establish resolution time, follow up on issues, and escalate complete issues.
• Troubleshoot problems with malfunctioning software application and recommends corrective action
• Direct and guide clients through resolution of technical issues. Guide users
• Submit requests for product changes and other customer programming updates.
• IT principles, methods, and techniques knowledge of the associated equipment. Microsoft SCCM

• Extensive experience in network project planning, pricing, executing, and reporting.
• Work with contractors to establish network access and business policy.
• Establishes budgets and schedules, and adapts to evolving customer requirements daily.
• Ability to motivate teams to perform exceptionally over long stretches of time and in challenging situations.
• Excellent technical writing skills, numerous proposals, and site plans.
• Access controls interior / exterior / IP cameras / site security.

Basking Ridge, NJ, US

• Critical care facility 911 emergency services for the South Western Ohio area.
• Function as Hands and Eyes support for network engineers to assist in troubleshooting network hardware and end user connectivity issues.
• Resolve various issues that may arise from data migration, review/close tickets.
• Function as team leader in daily support and field activities, interact with various levels of management, network operating center (NOC), and various other operational departments and vendors.
• Completed vendor backups, maintaining server integrity and hardware environment.
• Call center experience working 24/ 7 east coast support

Alexandria, VA, US

• Hands-on on-site troubleshooting, service and repairs.
• Provide high level technical support and Develop Service technical documentation.
• Provide on-site installation, validation and commissioning all hardware.
• Create and maintain service information in the company enterprise database.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Networking expertise (TCP/IP, DNS, DHCP, VOIP, SSL, VPN, network topology, firewall.

New York, NY, US

• Deploy Windows 10 migrations legacy Windows, retail POS Back Office Windows Servers. Setup and configure with retail support Cisco switches, routers, Wireless AP’s, storage backup, printing services, data protection.
• Windows 10 Migration Project – Migrate legacy Windows workstations have Windows secured image
• Troubleshoot hardware and software problems, resolving and documenting solutions.
• Migrate custom apps, drivers per user and resolving end user issues after installation.

Bethesda, MD, US

• Support of multi-client hosting environment working in extensive secured network infrastructure.
• IDSN, ADTRAN, Microwave, VHF/ UHF, DSL, OC-3,12,48,192, HDLC,OSPF, EIGRP, PPP, ATM,
• Performed system upgrades, connections, installs, and assisted users with system and access issues.

• Data Center Operations Support for Multi Vendors at CBTS Cincinnati, Ohio and Florence, KY facility.
• Function as Hands and Eyes support for network engineers to assist in troubleshooting network hardware and end user connectivity issues.
• Monitor and control HVAC, AC and DC Power, UPS, VESDA, Fire, House water supply and all building systems 24/7 using Wonder ware and site scan building management tools.
• Remedy, and Service Desk ticket software and monitoring systems to ensure connectivity 24 x7.
• Maintained 7 Water and air cooler Chillers, Chiller pumps, VAV and Computer room air conditioning (CRAC / CRAH) units operating 27/7 99.9% uptime in addition to all Facilities actions.
• Provide information from TCP/IP PING and trace route utilities to assist in troubleshooting.

Reston, Virginia, US

• Provide technical support for United States Department of Defense secured network, both classified and unclassified worldwide.
• Install, maintain and upgrade hardware and software /firmware as needed and on call basis 24/7.
• Experience with All Cisco series platforms / Juniper Switches and routers in a mixed vendor multi-connection environments.
• Experience developing, documenting, designing, installing systems and Configure VLANS, ports, and protocols. Password recovery, Cisco IOS, router and switch configurations.
• Network design, operational support, and/or configuration of network devices servers, routers, hubs, switches and hardware.
• Participated in after-hours and on call support 24/7/365.

Computer Network Science, Network Engineering

Electrical Engineering, Electrical And Electronics Engineering

General Studies, Electrical And Electronics Engineering