Sam Nelson Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

• Define processes and protocols for ensuring the quality of reporting outcomes and analyses; identifies ways to ensure data integrity and validates reporting results to deliver a high degree of confidence in the final outcomes. Maintain comprehensive inventory of all reports and associated data sources.• Provide coherent insight and make recommendations for continued process changes, improvements in productivity, efficiency and value-add• Define initiative implementation plans and prioritize initiative backlog items to encourage full-potential thinking• Maintain a holistic view of initiatives, including status checks, upcoming milestones and issues/risks• Manage process, timelines, and relationships with functional leaders to meet business objectives• Continually assess stakeholder feedback and business performance to help identify value opportunities• Manage a growing team of analysts including performance planning and career development• Partner with data warehouse vendor to develop seamless BI solutions while ensuring data integrity, security, and ease of use through structural modifications• Design, build, maintain, and improve automated reporting, dashboards, and analyses to enable Leadership and Operations teams

Cincinnati, Ohio, United States

• Design effective and impactful reports and visualizations to show actionable insights • Share complex concepts, insights, and recommendations in easy-to-understand terminology • Provide coherent insight and make recommendations for continued process changes, improvements in productivity, efficiency and value-add • Partner with data warehouse vendor to develop seamless BI solutions while ensuring data integrity, security, and ease of use through structural modifications • Developing and managing business intelligence solutions for the organization • Collaborating with team members for the purpose of collecting data and executing the company’s mission • Analyzing business requirements and processes and providing recommendations • Creating and maintaining documentation that includes the design, requirements, and user manuals for the organization • Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability • Define processes and protocols for ensuring the quality of reporting outcomes and analysis • Design, build, maintain, and improve automated reporting, dashboards, and analyses • Oversee software renewals, upgrades, and implementations for current and future systems • Manage resource utilized for providing technical assistance and support related to computer software within the accounting and finance business segments of NAP

Cincinnati Area, Oh

• Manage and support automated solutions for financial business processes and projects• Train (or facilitate training) for associates regarding the various business applications (see attached matrix).• Monitor and coordinate day-to-day business application operations and integrations in and between the various business systems.• Assist the business to plan and implement new software solutions and enhance existing ones• Collaborate with business, risk, finance and IT on Change Requests and related Change Management processes for financial systems• Technical leadership and communication responsibilities for business systems related projects and initiatives• Maintain relationships with external vendors and consultants who support and provide financial systems and related interfaces and integrations.• Identify process and system improvement and implement solutions that will increase efficiencies and customer satisfaction• Partner with both internal and external resources to evaluate, design and implement new releases of current software and new applications and software solutions• Serve as liaison between IT and Financial/Business teams to resolve system and business challenges• Implementation, upgrade, maintenance, testing and troubleshooting for financial systems and applications according to prescribed Change Management policies and procedures• Educate associates on upgrades and changes to relevant financial systems and provide training assistance for new hires and other associates on an as-needed basis• Special projects as assigned, often of a confidential, complex, and/or urgent nature

Cincinnati Area, Ky

Development:• Responsible for management, maintenance, support and of development accounting software applications including but not limited to : Timberline modules – Job Cost, General Ledger, Cash Management, Project Management, Accounts Payable; Viewpoint Content Management “VCM” – Construction Imaging, Kofax; Create-a-Check; MRI general ledger; Microsoft Project.• Implement the appropriate set-up of software applications based on review with Development Controller of project characteristics such as institution or government requirements; general contractor or developer issues. • Responsible for establishing and maintaining security and workflows for development software applications. • Responsible for managing budget, schedule, and work orders of third party software consultants. • Participate in training project site personnel on development software applications as well as draw and compliance processes.• Responsible for staying current with development processes to properly support the team and software.IT:• New Hire Training/onboarding• Onsite and VIP support for Cincinnati office• ShareFile champion, trainer, and administrator• DocuSign champion, trainer, and administrator• System Administration and Tier I support

Cincinnati Area, Oh

• Vouching, Coding and Processing of IT Invoices for payment• Shipping and Receiving of hardware and software products, including: inspection and sign-off for deliveries, physical inventory tracking, shipping label generation, on-line shipment tracking and insurance claims• System Administration – Moves/Adds/Deletes for Active Directory Users and Computers, joining/dis-joining PCs to/from domain, moving computers to the appropriate AD OU, adding/removing users from designated distribution and security groups in AD• Assisting with Help Desk Ticket Routing – escalate triaged tickets to other Help Desk team members and/or external service providers according to established protocols and follow-up calls to end-users to validate resolution and request feedback• Assisting with Help Desk Tier 1 Support – provide “first responder” triage problem assessment via telephone, remote control and/or desk side support for service request tickets that come in via e-mail, webpage, telephone, and designated project tasks as assigned by IT Help Desk Supervisor• Assisting with On-Site Desk Side Support – provide desk side support for on-site users where/when telephone or remote control is not practical or as assigned by IT Help Desk supervisor. Some out-of-town travel to other NAP corporate and/or property offices may be required from time to time when performing rollouts, desktop/laptop PC refreshes and other project-related work where desk side support will be required• Assisting with VIP Support – provide desk side, telephone and remote control support for NAP Executives and VIPs as directed by IT Help Desk Supervisor or according to established support protocols for designated VIP user

• Utilize ServiceNow ticket management system to create and modify incident tickets for end users.• Utilize programs and systems used by Discover Financial Systems to assist end users in resolving their issues in a timely manner.• Greet and interact with employees of Discover via phone and email in a friendly and efficient manner to troubleshoot/create incident tickets for their technical issues and requests.• Efficiently mitigate frustration from callers as their requests are processed and their issues resolved.• Create training documentation and utilize documentation in a training environment for new hires and current employees.• Complete Call Quality reviews for several agents each month ensuring call quality and customer service is maintained.• Maintain professionalism and efficiency when working remotely/out of the office.

• Greet customers and fulfill their requests.• Ensure work area is clean and orderly.• Resolve conflict and mitigate frustration with assistance, in a quick and friendly manner.• Often work shifts alone requiring excellent time management and dedication to tasks to ensure they are completed quickly and customers remain satisfied with their visit and wait time.