Providing business analysis for Agile Release Trains supporting ACC’s continuous improvement and delivery.Creating and refining business requirements for key pieces of work, and supporting the development and testing of that work.Developing and maintaining effective relationships with key internal and external stakeholders to understand their needs and develop solutions.Supporting the creation and delivery of learning materials and training to ensure the successful rollout of… Show more Providing business analysis for Agile Release Trains supporting ACC’s continuous improvement and delivery.Creating and refining business requirements for key pieces of work, and supporting the development and testing of that work.Developing and maintaining effective relationships with key internal and external stakeholders to understand their needs and develop solutions.Supporting the creation and delivery of learning materials and training to ensure the successful rollout of changes. Performing testing of change releases to ensure these releases have completed correctly.Working closely with developers and other specialists to ensure alignment between business requirements and the delivered technical solution. Show less

Leading, motivating, and inspiring high performing teams across a variety of functions.Coaching and development of staff, both from a professional and personal perspective.Development, refinement, and management of workflow processes and key performance indicators across my team and the wider business unit.Providing coordination and advice regarding updates to contracts with suppliers and providers.Crisis resolution: mediating disputes among staff, resolving client and service… Show more Leading, motivating, and inspiring high performing teams across a variety of functions.Coaching and development of staff, both from a professional and personal perspective.Development, refinement, and management of workflow processes and key performance indicators across my team and the wider business unit.Providing coordination and advice regarding updates to contracts with suppliers and providers.Crisis resolution: mediating disputes among staff, resolving client and service provider complaints, and ensuring safe outcomes for at-risk clients.Building effective relationships with both internal and external stakeholders, including contract and performance management.Mentoring, training, and supporting new Team Managers, including the creation of resources and acting as a sounding board for decisions. Show less

Case management of clients with complex mental injuries, including coordination of treatment, investigation and management of entitlements, and working with multi-disciplinary teams to ensure good client outcomes.Developing and executing a framework for a specialised team focused on positive return to work results for clients.Training new staff members, both within my own team and across the entire Sensitive Claims Unit.Running weekly forums for development of staff, encouraging… Show more Case management of clients with complex mental injuries, including coordination of treatment, investigation and management of entitlements, and working with multi-disciplinary teams to ensure good client outcomes.Developing and executing a framework for a specialised team focused on positive return to work results for clients.Training new staff members, both within my own team and across the entire Sensitive Claims Unit.Running weekly forums for development of staff, encouraging questions and concerns to be raised and helping staff work through these.Acting as temporary manager for various teams across the unit, taking on the responsibilities of team management.Supporting improvements to staff training and processes, and providing feedback on this to my manager and other leadership team members. Show less

Actioning requests for information made under the Privacy Act and/or Official Information Act, ensuring adherence to legislation and quick turnaround of requests.

Reponsibilities included tutoring of Bachelor of Social Services students (with a focus on Counselling, Social Work, and Career Counselling students), delivery of appropriate classroom material, development of lesson and tutorial content, review and marking of assignments.

Supported students in a one to one tutoring capacity, providing guidance on good report and assignment writing methods, and study techniques best suited to the individual in question,

Provided counselling and therapy services to students at Otago Polytechnic and Otago University, utilising Rogerian person-centered counselling, Solution Focused therapy, and Transactional Analysis therapy techniques.