Sam Newall Email and Phone Number

Providing domestic and commercial cleaning excellence in the Cheshire area.

End of tenancy cleaning specialist.

• Provided HR for 250 employees across three geographical locations.• Evaluate existing HR policies and procedures to determine and implement areas of improvement.• Provide guidance to executive and management colleagues regarding HR issues.• Determine appropriate responses to disciplinary issues and develop consistent procedures.• Auditing and updating employee data in Success Factors.• Management of department announcements.• Partnered with the IT department to create a streamlined onboarding process for new hires.• Worked closely with HR Business Partners to facilitate talent reviews and articulate team strengths.• Planning of training and development based on specific departmental training requirements.• Accountable for all new joiners to the business, including recruitment, contracts, on boarding and induction.• Submission and management of payroll across two countries.• Management of the company graduate scheme.• Accountable for all HR data.• First point of contact for all HR queries within the business.

• Increased efficiency within the office including organising efficient schedules, general administration, managing office supplies, payroll, managing conduct, performance, development and ensuring relevant and regulatory training is undertaken for 25 employees.• Reduced on-going service fees by negotiating contracts with new suppliers whilst ensuring continuation of services.• Removed legal risks through education of employees and managers on topics related to collective bargaining and working conditions, safety, employment, legal and equal opportunity practices and legislation.• Effective event organisation, promotion, execution and follow-up to engage and retain colleagues.• Reduced formal processes through successful mediation between managers and employees.• Management and negotiation of collective bargaining strategies and contracts to avoid escalation and employee disputes for 5000 colleagues.• Simplification of internal processes reducing manpower and costs and increasing efficiency.• Analysis, storage and modelling of data and complex pay structures, ensuring changes were in budget, met objectives and realised tax efficiencies. Drove change through the use of effective reporting to satisfy collective bargaining requirements to avoid disputes.• Management of communication and social media, ensuring effective colleague engagement and retention.

• Senior Cabin Crew on-board short haul and long haul flights on a range of both Boeing and Airbus commercial aircraft carrying up to 335 people across a four class configuration.• Management of an on-board team of up to 14 cabin crew to ensure effective delivery of a world class service, safety and security, effectively delivering the products to standard and retaining and increasing customer retention.• Maintained regulatory certifications and high standards of pre and in-flight safety and security, ensuring compliance with regulations. Promoting the high level of safety and security to avoid regulatory fines and increase customer brand confidence.• Promoted and managed excellent communication to ensure a safe, secure and on-time working environment.• Effective coaching and development of the on-board team to increase customer satisfaction, contributing to increased NPS and KPI scores and positive feedback.• Effective conflict management to avoid further escalation and diversions saving thousands in ad-hoc landing fees and charges.• Adapted to challenging situations, modifying company procedures where required by the situation to secure the best outcome and avoid further costs. Reviewing this after the incident to further develop in my role.• Effective delivery of first-aid to customers and colleagues.

• Operated short haul flights on a range of both Boeing and Airbus commercial aircraft carrying up to 364 people.• Responsible for pre-boarding and in-flight safety and security checks of the aircraft, passengers, and baggage.• Comprehensive knowledge of safety and emergency procedures.• Excellent retail and sales skills, offering products based on passenger profile, up-selling and link-selling products to drive business growth and revenue.• Able to operate emergency equipment effectively.• Excellent hospitality and customer service skills. Treating each customer as an individual and tailoring my interactions.• Demonstrated ability to adapt to challenging situations, modifying company procedures where required by the situation to secure the best outcome. Reviewing this after the incident to further develop in my role.• Effectively liaising with service partners to ensure that the aircraft can depart on time, with the required catering and documentation for the flight.• Providing effective first-aid and medical attention to customers and colleagues.• Excellent organisational and time management skills.• Completed and passed all annual recurrent training in line with legislation and company standards.• Supervising and mentoring new colleagues, providing motivational and developmental feedback.• Completing paperwork as required by the company and external regulators.• Able to effectively manage conflict and other challenging situations.• Keeps calm under pressure.

• Ensured continuous availability and successful design and management of BI/MI infrastructure in line with required SLAs. Utilising the reporting to instigate and manage projects to make necessary changes to avoid regulatory fines, increasing process efficiency to save manpower and costs.• Implementation of functions, stored procedures, triggers and SSIS packages to managed stored data. Managed, maintained and supported SSRS and Visual Studio reports and packages.• Utilisation of SharePoint 2010/InfoPath 2010/SharePoint Designer 2010 for consistent user data input and output.• Effectively gathered reporting and MI requirements, ensuring customer satisfaction and bringing change through accurate and meaningful reports, resulting in cost savings.• Reviewed existing processes, designed and implemented improvements where appropriate, providing automation to realise time, resource and cost savings where possible.• Management of key stakeholders; information delivery as required in an appropriate format to further develop and shape the future of the business.• Designed, implemented, developed and maintained bespoke end-to-end solutions to satisfy/exceed requirements and save on associated external vendor costs.

• Operated short haul flights on Airbus commercial aircraft carrying up to 209 people.• Responsible for pre-boarding and in-flight safety and security checks of the aircraft, passengers, and baggage.• Comprehensive knowledge of safety and emergency procedures.• Excellent retail and sales skills, offering products based on passenger profile, up-selling and link-selling products to drive business growth and revenue.• Able to operate emergency equipment effectively.• Excellent hospitality and customer service skills. Treating each customer as an individual and tailoring my interactions.• Demonstrated ability to adapt to challenging situations, modifying company procedures where required by the situation to secure the best outcome. Reviewing this after the incident to further develop in my role.• Effectively liaising with service partners to ensure that the aircraft can depart on time, with the required catering and documentation for the flight.• Providing effective first-aid and medical attention to customers and colleagues.• Excellent organisational and time management skills.• Completed and passed all annual recurrent training in line with legislation and company standards.• Supervising and mentoring new colleagues, providing motivational and developmental feedback.• Completing paperwork as required by the company and external regulators.• Able to effectively manage conflict and other challenging situations.• Keeps calm under pressure.

• Built an excellent rapport with customers and colleagues to increase sales, revenue and store card applications.• Managed returns, customer complaints and queries, remaining calm and using problem solving and initiative to reach an acceptable resolution, increasing customer retention.• Maintained displays, company standards, store security and excellent customer experience to promote sales and expand the business.• Accountable for daily and weekly banking, ensuring relevant paperwork was completed and money reconciled.• Managed stock deliveries, verified accurate stock levels, stock was stored correctly and paperwork completed.• Successful management of training and development for existing and new colleagues, updating documentation, reviewing performance and mentoring/developing colleagues to promote colleague retention.

• Delivered a high standard of customer service, management of appointments, preparation of patient files and practitioner diaries as well as taking payments, banking and general administrative tasks to ensure effective running of the practice and client satisfaction/retention.• Acted as the practice manager as required and practice managers personal assistant, undertaking delegated duties, supporting the business and managing the practice and employees in their absence.• Responsible for the management and success of the rapidly expanding equine and canine branches of the business. Including management of all equine/canine bookings, practitioner diaries, client relationships and arrangement of travel and accommodation.• Completed daily and weekly banking, including invoicing for personal and corporate accounts, ensuring accurate reconciliation and timely collection of monies owed.• Management of existing and new personal and corporate account relationships, increasing client retention and expanding the business, increasing revenue.• Designed, implemented and maintained a management information system to drive business success and growth. Delivered appropriate reporting to the practice manager to highlight areas of improvement, creating business plans and being accountable for implementation.• Organised and managed events to effectively promote and expand the business, increasing revenue.

• Successful delivery of project work streams on time and in scope resulting in heavily reduced support costs.• Ensuring communication to stakeholders was candid and relevant to their level of technical understanding. Setting and managing expectations, ensuring agreement of key deliverables, scope and timescales.• Managing changes through, design, planning, testing, change management and deployment, following ITIL best practice. Minimising risk and system downtime, providing the required system enhancements/functionality, giving the stakeholders and customers confidence in our products.• Creating and publishing technical standards for the Windows estate, using MI to identify non-compliance and working to ensure 100% compliance to satisfy audit actions and avoid regulatory penalties.• Centralised data collection and MI publishing for the WinTel estate, formatting reports appropriate to the audience. Managing expectations for report content and timescales. Providing MI for projects, audit reports, support teams and stakeholders.• Using the data collected to manage and update the CMBD, to provide management and support effectively. This enabled consolidation and decommissioning of assets; simplifying the estate, reducing complexity, support and management costs.• Logging and managing 1st/2nd/3rd line incident and problem support calls using “Peregrine Service Centre” and “HP Service Manager”.• Maintaining a virtualised test environment for our compliance toolset, testing required changes to ensure change readiness and confidence. Executing changes successfully first time.• Designing, implementing, supporting and maintaining environments and toolsets in line with SLA, end user, best practice and regulatory requirements. Setting and managing customer and stakeholders expectations.• Accountable for “UserLock” toolset support, ensuring system resilience and reliability through daily checks, design and system testing; maximising productivity and revenue.

• Building an excellent rapport with customers, offering advice and assistance with product selection and services, tailoring them to their personal requirements and providing a consistent high level of customer service.• Managing returns, customer complaints and queries, ensuring relevant paperwork is completed. Remaining calm, explaining the process to the customer and using problem solving and initiative to come to a resolution. Ensuring compliance with company procedures.• Greeting and welcoming customers, processing their order from purchase to collection including sales of jewellery and services, providing outstanding service at all times.• Working as a team to maintain displays, company standards, store security and an excellent customer experience.• Accountable for ensuring integrity and confidentiality of data provided for card applications in line with legislation.• Responsible for daily and weekly banking, ensuring all relevant paperwork was completed and money collected.• Undertaking delivery duties, verifying accurate stock levels, stock was stored correctly and paperwork completed.• Managing training and development of new colleagues, updating documentation, reviewing performance and mentoring colleagues.• Working as part of a mobile team to setup new stores being opened by the business. This included supervising the installation of the relevant equipment and furniture, configuration of the IT systems and stock control systems, store setup ready for opening and on boarding new colleagues through mentoring, training and support.• Supporting the store manager and undertaking delegated duties when the store manager was unavailable.