Sam Nielsen Email & Phone Number

Remote

Bend, Oregon, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

San Francisco Bay Area

Managed the development or redesign of investor relations web sites for approximately two hundred publicly traded companiesServed as a point of communication between client contacts, including 3rd party and in-house web design firms, information technology and investor relations representatives; and a team of local and internationally based developers to create a seamless transition from clients’ corporate sites to the investor relations siteManaged a consistently evolving portfolio of 15 – 20 concurrently active projects using both a proprietary CRM system and a Salesforce.com based systemProvided clients with consultation on the investor relations site building process from a regulatory and best practices standpoint, regularly receiving high marks in post project survey resultsUtilized two proprietary content management systems to implement design elements and content onto sites, incorporating HTML, image editing and system tools

Serviced the investor relations web sites of over 65 public companies, providing technical support and consultation in an effort to achieve the highest level of client satisfactionOrganized and executed a wide variety of client requests with a focus on maximizing quality and efficiencyEstablished an open dialogue with clients in an effort to strengthen business relationships, highlight available products and services, and gather feedback for product improvementProvided quality technical support across multiple system platformsReceived positive feedback both internally and externally for quality service and job execution

Took charge of a family-owned heating oil delivery and service business, managing daily business activities while preparing for and executing the company’s saleManaged a staff of eight employees selling, servicing and delivering home heating oil productsCompiled annual financial statements retroactively from July ’01 – July ‘03. Executed bookkeeping dutiesProvided superior customer service across multiple platforms. Fielded various heating service calls, sold company financing programs, resolved disputes, and responded to billing inquiriesForecasted demand and purchased bulk oil heat contracts from distributors prior to the peak winter seasonOrganized and implemented a strategy for sale of the company. Acted as a communication point between buyer and seller throughout the process, resolving issues, managing personalities, and ensuring a successful sale

As the company’s focus shifted from the production of Boston area guidebooks to a nationwide online employee benefits program, I advanced from an entry-level communications position to online product managementOrganized frequently changing site content and implemented new features for all client corporations, incorporating the efforts of the sales, technology, and design departmentsResearched and wrote editorial material for an online magazine portion of the program designed to attract and retain site users