Sam Norton Email & Phone Number

Lindon, Utah, Us

Lead Awardco's Internal Operations product team in collaboration with a UX designer and six software engineers. Together, we service all internal departments to improve overall efficiency of Awardco employees. Over the last year, my team has completed 13 deliverables across 6 different departments resulting in greater efficiency of individual contributors, decreased time-to-value of new hires, and foundational architecture upon which other teams have built new features. All six of our engineers have had the opportunity to lead at least one project and have each been promoted to new positions. I personally have deepened my ability to delegate and trust and developed my research and measurement skillsets through basic SQL, design sprints, and iterative user testing.

Lindon, Utah, Us

Lindon, Utah, Us

Lindon, Utah, Us

Lehi, Utah, Us

Salt Lake City, Utah, Us

Senior CSM & Account Manager (July’18 – Aug’19)• Onboarded first 8 brands (67 locations) & maintained contact with 39 CEOs, owners, & managers via webinar/phone/email.• Scripted, recorded & edited a precise 20-video training library.• Built out onboarding, training & customer success protocols.Customer Support (May’18 – June’19)• Installed & troubleshot hardware & software in ~40 restaurants.• Calmly resolved live support calls with restaurant operators, consistently leaving customers empowered & satisfied.Product Manager (May’18 – Aug’18)• Tested software & facilitated customer-to-dev communication & core UX design discussions on 7 projects.

Salt Lake City, Ut, Us

Training Supervisor (May’17 – Apr’18)• Hired & trained 56 employees over 12 mos. (approx. 125 intvw.)• Identified & corrected ineffective scheduling & unused work hrs.Workshop Trainer (Aug’16 – May’17)• Presented engaging orientations to groups of 50-110 missionaries in weekly trainings.• Formed part of an elite team that filtered nearly 2,000 teacher applicants in 2016, evaluating 15 traits in each interview.Spanish Instructor (Aug’14 – Aug’16)• Maintained a top-5% teacher evaluation score (4.85 out of 5) over a 24-month period in an area of 30+ teachers.

Orem, Ut, Us

Treatment Mentor (Mar’16 – Nov’16)• Carried out therapist-assigned protocols for troubled boys (ages 14-18).• Extensive one-on-one personal improvement goals and plans.• Worked closely with boys with ADHD, ODD, drug relapsing, etc.