Sam Norton Email & Phone Number

England, United Kingdom

England, United Kingdom

Brighton, England, United Kingdom

Brighton, United Kingdom

Brighton, United Kingdom

• Act as primary point of contact for Client HR Managers on high level account queries• Process all aspects of day to day client administration and management through Vero’s Customer Relationship Management tool, ensuring all relevant (inter)actions are logged and scheduled within the database and up to date records of documentation maintained at all times• Ensure all system and service amendments are formally checked and signed off by the Client prior to being put live and / taking effect, and a copy of the sign off documentation is uploaded to the CRM tool• Work with Clients to promote process streamlining • Work with Clients to promote best practice adoption and exception minimisation• Provide ongoing training and support with the portal (with specific emphasis on training and directing Clients to obtain screening updates directly from the platform rather than via email or telephone enquiry)• Issue regular reports as per Client specific requirements• Initiate, attend and minute regular client meetings (both face to face and by conference call)• Use system MI / anecdotal feedback to provide Head of CS with Client ‘Health Check’ updates• Actively promote new services, technology and functionality• Issue Client with formal quarterly update reports• Maintain routine contact with Clients for volume forecasting purposes and monitor all accounts for unexplained decreases in volume / dormant account indicators• Routinely review SLAs to ensure they remain fit for purpose and are fully enforced / adhered to• Carry out regular pricing reviews (eg annual price increases and application of fair usage clauses)• Process all Client complaints through formal complaints management procedure• Support Clients with coordinating specific projects (eg annual checking and retrospective)• Support Sales by working with Clients to obtain referrals and references• Support clients with invoicing queries

Brighton, United Kingdom

• Monitor and manage the releasing of screenings to include the following tasks: daily release of all new screenings; chasing missing cost centre numbers; chasing insufficient and / or missing declarations and ensuring there is there is no backlog of unreleased screenings• Monitor and manage incomplete questionnaires and carry out Candidate chasing (where applicable – limited clients only) to ensure timely questionnaire completion • Support Candidates with technical issues related to completion of their online questionnaire • Monitor and manage Candidate declarations folder • Manage tickets: raising /chasing tickets within required TAT to resolve screening queries• Raise discrepancy notifications to Clients • Apply pre-approvals (where applicable) and obtain authorisation for any additional costs• Flag urgent screenings within the system • Provide telephone and email support for HR Administrator queries on individual screenings• Support Clients with password re-set requests• Notify Clients when screenings are placed in stasis• Support Clients with queries regarding portal navigation• Represent and promote the Vero brand and brand values in all internal and external dealings

Brighton, United Kingdom

Brighton, United Kingdom

Brighton, United Kingdom