Casual Duty Manager
CurrentOpened in 1904, the Lindley Hall delivers unmatched splendour. Built to host botanic art exhibitions held by the Royal Horticultural Society, the versatile space now entertains the most prestigious contemporary events, from London Fashion Week to weddings. As a Relief Duty Manager, I have worked with clients such as Burberry, Chanel, Adams Antiques, Berry Bros, Sculptivate, NHS, Naked Wines just to name a few - ensuring the level of visitor experience is maintained to the highest standard.Managing a team of Event Porters, Hospitality Staff, Security Staff, Hosts/Hostess and Cleaners during major events.Inspecting the site at regular intervals to ensure standards are maintained such as toilets, retail and catering and no hazardous situations develop (such as ensuring fire exits remain clear, tools and hazardous substances left in public areas).Taking control or assisting with any Major Operational Issue and act as the senior person on site. Co-ordinating an Emergency Response to all serious emergencies and major first-aid incidents on site using this plan as a guide where appropriate.Taking a lead, and take advice where necessary, on any decision to Close the Site if necessary.Taking control or supporting staff with any Serious Customer Complaint.