Sam O'Brien Email & Phone Number

Sunshine Coast, Queensland, Australia

Sunshine Coast, Queensland, Australia

Toowoomba, Australia

• Control workflow and manage 4 technicians and 8 detailers• Recruitment of new shop employees | Provision of employee training• Creates and facilitates employee schedule | Manage daily work of employees• Facilitates employee work performance | initiates warnings, disciplinary and termination • Manage and execute fortnightly payroll and annual leave requests• Front of house customer service | Processes customer and client work orders initiated by sales• Enters and tracks customer and job information on the service computer database• Maintains work records and files• Coordinates jobs between technicians and detailers to meet customer expectations • Reviews work completed and issues approved quality notes • Conducts workplace health and safety audits and monitors safety policies and regulations in the workshop | Administers first aid and facilitates on-site emergencies and evacuation• Addresses and resolves customer issues and complaints• Conducts routine equipment and machinery checks | Issues orders to repair equipment and machinery as necessary• Establishes Standard Offer Arrangements and procures supplies• Safe operation of shop machinery such as forklifts or manufacturing equipment• Customer transactions | Budget control | Write estimates and quotes dependent on job• Recruitment, training and supervision of apprentices • Self-directed | results driven |Work autonomously • Open and close workshop daily | Manage building security -setting security cameras and codes• Meet and exceed strict monthly targets • Manage competing deadlines | Customer service and communication• Inspect and diagnose vehicle issues | Order spare parts for vehicles• Disassemble vehicle engines and reassemble to vehicle manufacture specification• Create sublet to outsource work and maintain relationships with other businesses• Use of programs such as Microsoft Suite, EraNet, Eralink, Email etc.

Toowoomba, Australia

• Control workflow of 16 Technicians• Recruits and hires new shop employees | Provides employee training.• Creates and manages employee schedule | Oversees daily work of employees• Facilitates employee work performance | initiates warnings, disciplinary and termination• Front of house customer service | Processes customer and client work orders• Enters and tracks customer and job information on the service computer database• Maintains work records and files | Assigns duties to shop workers• Assists in repair, construction, maintenance or other tasks involved in client work orders• Reviews work completed to ensure it is up to quality standards• Enforces all health and safety policies in the shop | Ensures that all deadlines are met• Assists employees in on-site health or safety emergencies• Addresses and resolves customer issues and complaints• Inspects and cleans shop equipment | Fixes equipment and machinery as necessary• Orders supplies• Ensures that shop area is clean, organized, and free of dangerous or hazardous material

Toowoomba, Australia

• Greeting customers and scheduling service appointments• Cataloguing customers concerns and comments• Writing service orders and descriptions of problems and repairs• Translating customers’ repair problems into standard repair terminology• Explaining repairs to customers• Test-driving vehicles to confirm service repairs• Estimating the cost and time needed for repairs | Handling customer complaints• Self-directed | results driven |Work autonomously • Setting security cameras and door codes.• Follow Stringent work instructions and guidelines | Manage deadlines.• Customer service and communication | Manage KPI targets• Use of programs such as Microsoft Word, Microsoft Excel, EraNet, Eralink, Email etc• Manage vehicle washing and presentation• Control daily workflow to assist workshop foreman

Toowoomba, Australia

• Money Handling• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately• Inspect vehicle computer and electronic systems to repair, maintain and upgrade• Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity• Schedule future maintenance sessions and advise motorists on good vehicle use• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)• Provide accurate estimates (cost, time, effort) for a repair or maintenance job• Keep logs on work and issues• Maintain equipment and tools in good condition• Quality Control• Supervision of apprentice mechanics• Supervision of security and Hygiene requirements• Work autonomously• Purchasing and maintaining private tools of the trade• Follow Stringent work instructions and guidelines• Manage deadlines• Order spare parts for vehicles• Disassemble vehicle engines and reassemble to vehicle manufacture specification

Toowoomba, Australia

• Cleanliness of workshop• Money Handling | Quality Control• Supervision of security and Hygiene requirements• Work autonomously | Setting security cameras and door codes• Maintenance of all tools and equipment• Perform Automotive repairs• Follow Stringent work instructions and guidelines• Manage deadlines• Customer service and communication• Write estimates and quotes dependent on job• Inspect and diagnose vehicle issues | Order spare parts for vehicles• Disassemble vehicle engines and reassemble to vehicle manufacture specification• Purchasing and maintaining private tools of the trade

Toowoomba, Australia

• Workplace trainer (induction and ongoing staff training)• Food Preparation and Handling• Stock control• Money Handling• Complaints Officer • Quality Control Officer• Balancing Daily Profit and Loss• Work autonomously (open and close)• Setting security cameras and door codes

Certificate Iii In Automotive Mechanical Technology Aur30405

Grade 12 Certificate