Sam O'Brien Email & Phone Number

Sunshine Coast, Queensland, Australia

Sunshine Coast, Queensland, Australia

Toowoomba, Australia

• Control workflow and manage 4 technicians and 8 detailers
• Recruitment of new shop employees | Provision of employee training
• Creates and facilitates employee schedule | Manage daily work of employees
• Facilitates employee work performance | initiates warnings, disciplinary and termination
• Manage and execute fortnightly payroll and annual leave requests
• Front of house customer service | Processes customer and client work orders initiated by sales

Toowoomba, Australia

• Control workflow of 16 Technicians
• Recruits and hires new shop employees | Provides employee training.
• Creates and manages employee schedule | Oversees daily work of employees
• Facilitates employee work performance | initiates warnings, disciplinary and termination
• Front of house customer service | Processes customer and client work orders
• Enters and tracks customer and job information on the service computer database

Toowoomba, Australia

• Greeting customers and scheduling service appointments
• Cataloguing customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs

Toowoomba, Australia

• Money Handling
• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately
• Inspect vehicle computer and electronic systems to repair, maintain and upgrade
• Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity
• Schedule future maintenance sessions and advise motorists on good vehicle use
• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)

Toowoomba, Australia

• Cleanliness of workshop
• Money Handling | Quality Control
• Supervision of security and Hygiene requirements
• Work autonomously | Setting security cameras and door codes
• Maintenance of all tools and equipment
• Perform Automotive repairs

Toowoomba, Australia

• Workplace trainer (induction and ongoing staff training)
• Food Preparation and Handling
• Stock control
• Money Handling
• Complaints Officer
• Quality Control Officer

Certificate Iii In Automotive Mechanical Technology Aur30405

Grade 12 Certificate