Oversaw the management of a team.Money handling.Competent at Microsoft Excel, Word, PowerPoint.Implementing food and safety measures.Complete comprehensive shift reports to ensure seamless handovers.Created a friendly, welcoming atmosphere, encouraging positive guest experiences, prolonging visits to increase profitability.Greeted customers by name, remembering their drink selections and special requests to provide attentive, personalized service.

Ordering and stock take responsibilities.Worked at multiple locations.Conducted audits and reviews to enhance team performance.Trained and mentored new employees.Regularly checked customer needs were met, promptly processing orders and checking customer satisfaction.Collected cash payments, processing and providing correct change and receipts using a POS system.