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Samuel Onah is listed as Microsoft 365 |SharePoint Online | OneDrive | Technical Support | Seasoned Customer Success | Virtual Assistant |Passionate about Elevating Stakeholder Support & Driving Unmatched Customer Satisfaction. based in Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Samuel Onah.
Samuel Onah previously worked as Volunteer COVID-19 Data Capture (Integrated Vaccine Exercise) at National Primary Health Care Development Agency (Nphcda) and Microsoft 365 Technical Support at Freelance. Samuel Onah holds B.Tech, Computer Science from The Federal University Of Technology Akure, Nigeria.
Passionate about Elevating Stakeholder Support & Driving Unmatched Customer SatisfactionCore Competencies: Needs-Identification | Innovative Problem-Solving | Seamless Communication | Cross-Functional Collaboration. Notable Achievements: Maintained 95% Customer Satisfaction Rating, leading to increased customer retention by 80% Resolved 2000+ customer issues with a 98% resolution rate, enhancing stakeholder trust Collaborated with cross-functional teams to streamline communication processes, resulting in a 30% improvement in efficiencyArchitect of Highly-Effective Communication Frameworks, Engineering a Remarkable 30% Boost in Interdepartmental Efficiency Provided virtual assistance for various projects, delivering administrative support, customer success experience, strategic planning, internal communications, and project management.As an ardent believer in continuous improvement, I actively pursue new knowledge and emerging trends in customer success, virtual assistance, and business communications. My passion for growth and my relentless dedication to fostering exceptional client experiences propel me to push boundaries and explore innovative ways to deliver value to customers and stakeholders alike.
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Using EMID (Electronic Management of Immunization Data) App to captures data of individual that are to be vaccinate◼ Using KoboCollect app to validate persons that has been vaccinated.◼ Record the vaccinated persons data in the NPHCA Register.◼ Using Tally Sheet to input the data collected at the fixed post location of the vaccination
Office365 Administrator Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps Escalate complex or typical cases to higher-level technical support as needed Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Office365 Administrator Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps Escalate complex or typical cases to higher-level technical support as needed Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes
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Samuel Onah is listed as Microsoft 365 |SharePoint Online | OneDrive | Technical Support | Seasoned Customer Success | Virtual Assistant |Passionate about Elevating Stakeholder Support & Driving Unmatched Customer Satisfaction..
Samuel Onah is based in Lagos State, Nigeria.
Samuel Onah has worked for National Primary Health Care Development Agency (Nphcda), Freelance, Tek Experts, The Rock Montessori School Lekki, and Ywilcox Enterprise.
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Samuel Onah holds B.Tech, Computer Science from The Federal University Of Technology Akure, Nigeria.
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