•Spearheaded policy development creating and updating over fifty security policies and procedures to strengthen Invidis security capabilities•Maintained a proactive role in identifying security vulnerabilities utilizing CrowdStrike SIEM to monitor over four hundred devices•Launched monthly phishing campaigns to gauge organizational security awareness, leading to a 25% decrease in reported phishing attacks•Developed PowerShell scripts to automate end-user tasks, which improved the efficiency of 6+ legacy systems.•Implemented advanced EDR solutions using Falcon on every device company-wide, increasing threat detection speed by 15%.•Performed comprehensive vulnerability assessments, contributing to the detection and closure of 30 potential security risks•Collaborated with cross-functional teams to secure CI/CD pipelines, reducing the likelihood of vulnerabilities in code delivery and integration.

● Managed Azure cloud computing systems in coordination with Senior Systems Engineers● Provided tier 2 desktop support for 300+ employees using Freshworks ITSM software.● Led MDM migration from JAMF to Maas 360 for 1000+ devices● Implemented Sophos Cybersecurity for 500+ devices, leading to a reduction of breaches● Administered and maintained deployed VPN solutions to ensure secure and reliable remote access for the organization.● Serviced and documented 500+ secure devices including desktops and peripherals ● Troubleshot and resolved 60+ MAC OS-related incidents during MDM migration● Achieved 95% resolution rate within SLA timelines during company-wide migration● Assisted Senior Systems Engineers in deploying routers, servers, and switches for network optimization

Key Achievements:*Coordinated appointments and meetings with the Office Manager to ensure smooth operations.*Provided assistance to clients and served as a liaison with a variety of departments.*Developed valuable relationships with university members and external partners.*Ensured compliance with onboarding, transitions, and forms.

● Supported 200+ patrons, achieving 90% satisfaction in resolving computer inquiries● Created and maintained documentation for 20+ systems, halving issue resolution time● Proficient in MS Office, resolved 50+ software issues, managed basic networking● Maintained Windows system stability for 100+ users● Earned a 4.8/5 user satisfaction rating, reflecting excellent customer service and technical support

• Processed and resolved administrative requests with an average turnaround time of 4 hours.• Conduct virtual training sessions for 20 employees, improving their self-service troubleshooting abilities.• Resolved 5-10 end-user technical issues per day through remote support channels.• Develop 4 presentations per month, enhancing communication efficiency.• Assist in IT projects by completing specific tasks, contributing to the successful completion of 80% of assigned project milestones.

Key Achievements:*Improved user experience by creating engaging HTML/CSS website content and designs.*Analyzed and refined business requirements for improved functionality on the website.*Tested thoroughly to identify and resolve issues with the online presence, ensuring a seamless experience.

● Assisted the technology director in developing and maintaining the Technology area.● Conducted virtual training for 20+ employees, enhancing self-service troubleshooting● Resolved daily end-user technical issues via remote support● Prepared and conducted Scout skill demonstrations in the Technology area.● Provided instruction and assistance to Scouts with Technology interests.