Samuel Onuoha Email & Phone Number

Old Bridge Township, Nj, Us

Old Bridge Township, Nj, Us

Princeton, New Jersey, United States

•Spearheaded policy development creating and updating over fifty security policies and procedures to strengthen Invidis security capabilities•Maintained a proactive role in identifying security vulnerabilities utilizing CrowdStrike SIEM to monitor over four hundred devices•Launched monthly phishing campaigns to gauge organizational security awareness, leading to a 25% decrease in reported phishing attacks•Developed PowerShell scripts to automate end-user tasks, which improved the efficiency of 6+ legacy systems.•Implemented advanced EDR solutions using Falcon on every device company-wide, increasing threat detection speed by 15%.•Performed comprehensive vulnerability assessments, contributing to the detection and closure of 30 potential security risks•Collaborated with cross-functional teams to secure CI/CD pipelines, reducing the likelihood of vulnerabilities in code delivery and integration.

East Brunswick, New Jersey, United States

● Managed Azure cloud computing systems in coordination with Senior Systems Engineers● Provided tier 2 desktop support for 300+ employees using Freshworks ITSM software.● Led MDM migration from JAMF to Maas 360 for 1000+ devices● Implemented Sophos Cybersecurity for 500+ devices, leading to a reduction of breaches● Administered and maintained deployed VPN solutions to ensure secure and reliable remote access for the organization.● Serviced and documented 500+ secure devices including desktops and peripherals ● Troubleshot and resolved 60+ MAC OS-related incidents during MDM migration● Achieved 95% resolution rate within SLA timelines during company-wide migration● Assisted Senior Systems Engineers in deploying routers, servers, and switches for network optimization

Glassboro, Nj

Key Achievements:*Coordinated appointments and meetings with the Office Manager to ensure smooth operations.*Provided assistance to clients and served as a liaison with a variety of departments.*Developed valuable relationships with university members and external partners.*Ensured compliance with onboarding, transitions, and forms.

Matawan, New Jersey, United States

● Supported 200+ patrons, achieving 90% satisfaction in resolving computer inquiries● Created and maintained documentation for 20+ systems, halving issue resolution time● Proficient in MS Office, resolved 50+ software issues, managed basic networking● Maintained Windows system stability for 100+ users● Earned a 4.8/5 user satisfaction rating, reflecting excellent customer service and technical support

• Processed and resolved administrative requests with an average turnaround time of 4 hours.• Conduct virtual training sessions for 20 employees, improving their self-service troubleshooting abilities.• Resolved 5-10 end-user technical issues per day through remote support channels.• Develop 4 presentations per month, enhancing communication efficiency.• Assist in IT projects by completing specific tasks, contributing to the successful completion of 80% of assigned project milestones.

Matawan, New Jersey, United States

Key Achievements:*Improved user experience by creating engaging HTML/CSS website content and designs.*Analyzed and refined business requirements for improved functionality on the website.*Tested thoroughly to identify and resolve issues with the online presence, ensuring a seamless experience.

New York, United States

● Assisted the technology director in developing and maintaining the Technology area.● Conducted virtual training for 20+ employees, enhancing self-service troubleshooting● Resolved daily end-user technical issues via remote support● Prepared and conducted Scout skill demonstrations in the Technology area.● Provided instruction and assistance to Scouts with Technology interests.