Samuel Onuoha Email & Phone Number

Old Bridge Township, NJ, US

Princeton, New Jersey, United States

• Spearheaded policy development creating and updating over fifty security policies and procedures to strengthen Invidis security capabilities
• Maintained a proactive role in identifying security vulnerabilities utilizing CrowdStrike SIEM to monitor over four hundred devices
• Launched monthly phishing campaigns to gauge organizational security awareness, leading to a 25% decrease in reported phishing attacks
• Developed PowerShell scripts to automate end-user tasks, which improved the efficiency of 6+ legacy systems.
• Implemented advanced EDR solutions using Falcon on every device company-wide, increasing threat detection speed by 15%.
• Performed comprehensive vulnerability assessments, contributing to the detection and closure of 30 potential security risks

East Brunswick, New Jersey, United States

• Managed Azure cloud computing systems in coordination with Senior Systems Engineers
• Provided tier 2 desktop support for 300+ employees using Freshworks ITSM software.
• Led MDM migration from JAMF to Maas 360 for 1000+ devices
• Implemented Sophos Cybersecurity for 500+ devices, leading to a reduction of breaches
• Administered and maintained deployed VPN solutions to ensure secure and reliable remote access for the organization.
• Serviced and documented 500+ secure devices including desktops and peripherals

Glassboro, NJ

Key Achievements:*Coordinated appointments and meetings with the Office Manager to ensure smooth operations.*Provided assistance to clients and served as a liaison with a variety of departments.*Developed valuable relationships with university members and external partners.*Ensured compliance with onboarding, transitions, and forms.

Matawan, New Jersey, United States

• Supported 200+ patrons, achieving 90% satisfaction in resolving computer inquiries
• Created and maintained documentation for 20+ systems, halving issue resolution time
• Proficient in MS Office, resolved 50+ software issues, managed basic networking
• Maintained Windows system stability for 100+ users
• Earned a 4.8/5 user satisfaction rating, reflecting excellent customer service and technical support

• Processed and resolved administrative requests with an average turnaround time of 4 hours.
• Conduct virtual training sessions for 20 employees, improving their self-service troubleshooting abilities.
• Resolved 5-10 end-user technical issues per day through remote support channels.
• Develop 4 presentations per month, enhancing communication efficiency.
• Assist in IT projects by completing specific tasks, contributing to the successful completion of 80% of assigned project milestones.

Matawan, New Jersey, United States

Key Achievements:*Improved user experience by creating engaging HTML/CSS website content and designs.*Analyzed and refined business requirements for improved functionality on the website.*Tested thoroughly to identify and resolve issues with the online presence, ensuring a seamless experience.

New York, United States

• Assisted the technology director in developing and maintaining the Technology area.
• Conducted virtual training for 20+ employees, enhancing self-service troubleshooting
• Resolved daily end-user technical issues via remote support
• Prepared and conducted Scout skill demonstrations in the Technology area.
• Provided instruction and assistance to Scouts with Technology interests.