Capita Public Services. Analysis of the end-to-end Capita sales process to identify areas of opportunity, improve conversion rates, and increase bid capabilities.• Delivered scope, objectives and required outcomes to the Growth Director on behalf of the Transformation Programme Director• Improved teamwork and knowledge sharing across client partner groups

BBC, TV LicensingMulti supplier architecture and technology refresh of the core TV Licensing (TVL) platform serving 24M UK customers and providing over £3.5B per annum in revenue. Additional scope of Customer Management Systems (CMS) upgrade programme• Improved overall programme alignment to Capita’s MSP / PRINCE2 based delivery framework (Evolve).• Negotiated Change Requests with the incumbent service management supplier, sub-contractors, and customer / sponsors.• Designed and planned CMS Discovery and Design phase mobilisation workshops • Identified programme risks and provided appropriate mitigation, planned for and tracked interdependencies. • Designed and implemented pragmatic governance and assurance.• Built the Statement of Work including key requirements and delivery schedules for the new supplier’s commercial agreement

Home Office, UK Visas and ImmigrationA portfolio of complex technical and commercial projects aimed at improving execution and policy compliance of business-critical systems. Working with DDaT (Digital, Data and Technology) and multiple customer service organisations transacting with sensitive cohorts.• Resolved inception blockers before initiating a three-year, £6M business-critical project• Achieved business case approval for the transition of a partnered service system collecting £600M per annum (Immigration Health Charge), to a digital strategic solution. Planned mitigation against high risk of reputational damage• Mentored junior project managers, developed plans to upskill• Steered an agile business project into the successful pilot of an innovation tool created by DDaT• Successfully exited a legacy public facing partner service contract (of 20+ years) with business change efficiency and sensitivity• Delivered a £3M agile technology project necessary for biometric policy compliance and passport issuance, included multi-supplier development, test, and deployment into operation of web services between multifaceted systems • Significantly decreased legal risk in Visas and Immigration for data protection

Home Office, UK Border ForceThe Health Measures at the Border programme was initiated during Covid to reduce international travel pandemic risk by passenger tracking and by imposing travel operator penalties for non-compliance across the five regional areas of operation. The primary focus was on air travel procedure risk and implementing new health and security policies.• Coordinated implementation of PLFs (Passenger Locator Forms) for Compliance and Enforcement• Worked closely with the Cabinet Office, Department for Transport, devolved public health administrations, legal and communications teams, DDaT and aviation company executives• Reviewing Memorandums of Understanding (MoUs), impact assessing travel bans, and inputting into ministerial briefings

Programme of work scoping renewal of Ministry of Defence prime contracts spanning ‘Built, Accommodation, and Defence Training Estate’, including identification of systems holding personal or critical data subject to cyber risk and planning mitigating risk through data repatriation ahead of the £1.2B Future Defence Infrastructure Services (FDIS) contracts.• Optimised delivery strategy across multiple stakeholder domains including Defence Digital and commercial industry partners• Highlighted capability gaps and technology investment opportunities• Developed comprehensive risk and dependency plans• Delivered onsite planning and transition workshops to military clients• Improved programme governance, collaborative ways-of-working, and presented project process improvements to the Programme Delivery Office

Financial Services - Simplification, Automation & EfficiencySensitive business change portfolio streamlining operational process and transforming functional teams to enable business support with agile capabilities. • Provided additional planning value to the ‘Robotics and BPM Automation’ transformation programme.• Improved programme governance compliance for the ‘Change Realisation Office’• Implemented risk management reviews and dependency tracking. • Prepared for and supported external auditors.

Distribution, logistics, and aviation media services • Reporting directly to the Chief Information Officer / Group IT and Services Director • Designing and developing a Business Change IT Portfolio Management Office, consolidated across the group's recently integrated businesses functions. • Running change assurance teams.• Managing a legal entity and Procure to Pay integration project for a new e-procurement system and legacy SAP FI solution.• Portfolio road-mapping, resource management and forecasting.

FMCG - Global Finance & Business Intelligence Teams• Translated visions and common goals into defined programmes of work for the BI portfolio• Designed and implemented MI Design Authority• Project Managed organisational change of Group Finance team and transition of roles to Global Business Services• Mentored project managers and provided team with governance framework mapped onto BP's Core Value Process.

ERP Systems Integration, Programme, Project Management, and Front Office Demand Management roles