Sam Pack Email & Phone Number

Dadeville, Al, Us

• Sr. Solution Architect duties expanded into becoming a subject matter expert on many of the proprietary Zoom product offerings. I also assist with building out processes for the team, including creating documentation required for new service offerings.

Auburn, Alabama, United States

• From February 2021 through March 2022, I worked in a post-sales role as a SA on the newly created Advanced Services team within the Professional Services organization. My time was predominantly spent assisting enterprise level customers develop deployment solutions for their complex network and infrastructure environments.• From June 2020 through January 2021, I worked as a SA in a pre-sales role. During this time, I assisted large and enterprise customers develop solutions to uncommon problems that were not well documented.

Alpharetta, Georgia, United States

• Work directly with senior leadership of a global web collaboration and communications company, on all internal IT/IS requirements• Hands-on leadership and support for implementations, integrations, problem identification and resolving issues• Responsible for the management, direction, and budgeting of the Corporate IT and PMO Operations, consisting of 4 global teamso Global IT Project Managers Office - Software development projects for billing, contracting, sales, Enterprise Service Bus, and other back office systemso System Administrators - System Administrators group that maintains production and corporate servers and services such as Active Directory, file and print sharing, Exchange, Office 365, SSO, Azure, web content filtering, email security, data backups and disaster recoveryo Global Service Desk - includes 24x7, Global NOC to monitor and support both internal and customer facing incidents and issueso Deskside Support – supports all computer hardware, software, and printing needs of approximately 1600 end users across the globe, as well any mobile device needs and mobile device management• Define best practices and continuous improvement of processes within each group• Manage relationships and agreements with vendors and VARs to help make company-wide purchasing decisions for internal hardware and software licensing (HP, CDW, Microsoft, VMWare, Symantec, Mimecast, etc.)

Alpharetta, Georgia, United States

▪ Direct operations of Global IT Project Management Office including Project Managers, ScrumMasters, and Business Analyst▪ Oversee operations of Corporate IT System Administrators team▪ Oversee internal curriculum and training for Agile project management framework used by the Global IT PMO▪ Direct report hiring and management

Auburn, Alabama, United States

-Organizational unit manager responsible for personnel, as well as budgeting, acquisition, maintenance, and scheduling of an inventory of air emissions testing equipment.-Managed IT operations for three offices in Alabama including budgeting, requisitions, end user support, and all hardware or software implementation projects

Valley, Alabama, United States

Led global software development teams in the delivery of critical software development projects in support of the largest teleconferencing provider in the world.

Auburn, Alabama, United States

Managed all of the IT operations for six offices across four states in the Southeastern U.S. including budgeting, requisitions, end user support, and all hardware or software implementation projects▪ Manage the IT portion of new office setup and relocation projects▪ Managed projects assisting the EPA and FEMA in the Katrina disaster area that setup network infrastructures for the emergency relief coordination sites▪ Design and installation of audio/video/IT aspects of multiple conference rooms▪ Mentored others through Weston’s Individual Development Planning program