•Direct supervision of seven retail locations throughout the Central Virginia area •Serving and retaining customers including educating on products and services offered•Coordinating weekly scheduling to insure cost-efficient management of staff and resources•Coaching and training of staff to ensure all day to day operations are at peak performance•Implementation of loss prevention and safety protocols and training•Ensuring that deliveries and orders are filled in a timely, professional manner •Performing monthly inspections to ensure that all sites, facilities, and equipment are maintained •Ensuring that all sales orders, product deliveries, receipts and expenses are properly documented•Establishing and maintaining vendor relationships and effectively negotiating pricing •Efficiently managing inventory levels and maintaining accurate reporting at all times •Creating and implementing sales and marketing campaigns •Product selection and establishing market appropriate pricing•Meeting or exceeding budgeted sales while maintaining budgeted labor and expenses•P&L responsibility for Retail Division

•Assist in all phases of production of stained glass artwork•Quality control inspection of finished pieces•Preparing and packaging finished pieces for shipment

• Managing teams of up to 30 people• Hiring management, sales and customer service teams• Working with clients to resolve concerns and to assess needs and sales potential• Implementing team meetings and training sessions• Presenting summary of store performance and marketing plans in monthly district meetings• Tracking store performance with POS/inventory system and MS Office applications• Ordering merchandise based on trends and prior sales data• Creating, promoting and implementing sales campaigns and store events

• Networking with current & prospective clients to assess client needs & sales potential• Hiring, scheduling and managing labor crews and office staff• Researching trends in the garden center, landscaping & growing industries • Tracking sales and production costs• Establishing budgets for production, labor and marketing• Determining production schedule based on research, sales and budget• Designing customer mailings and catalogs• Maintaining & up-dating inventories of plant and production materials• Evaluating and maintaining plant material’s health and marketability

• Hiring, scheduling and managing sales and labor crews of up to 15 people• Researching consumer trends in the garden center industry• Ordering garden center merchandise based on trends and prior sales data• Determining layout and area usage of the nursery• Initiating advertising and promotional campaigns• Designing sales and consumer help flyers and in-store displays • Assisting customers with landscape design and gardening questions• Resolving customer concerns • Coordinating inventory control and maintenance with landscaping division

• Selecting and ordering garden center merchandise• Advising buyers based on inventories and research• Determining area usage in the nursery• Designing seasonal, sales and consumer help flyers and in store displays• Managing sales and labor crews of up to fifteen people• Supervising and Training Manager Trainee candidates• Scheduling employees, tracking labor hours and preparing payroll paperwork• Providing customer service by addressing customer concerns • Assisting customers in creating landscaping solutions which compliment their needs, lifestyle and budget

• Patrolled buildings and grounds daily and monitored security, safety and surveillance systems • Worked with police and county officials to resolve any incidents