Sam Palmer Email & Phone Number

Heathrow

Working in a matrix organisation as a Project Manager. Focused on implementing new, and enhancing existing, propositions for BA's award winning web site.Highly skilled in all areas of project management,and across diciplines including Waterfall & Agile project management.

Executive Search provider to the Travel Industry and to the Institute of Travel & Meetings for the corporate travel sector (ITM Recruitment). * Clients covered include, travel management companies, hotel booking agencies, large blue chip organisations & Tour operators * Negotiation of commercial terms with prospective clients * High pressure trading environment across target sectors * Carried out candidate screening interviews to improve quality of supply to clients* Developed client relationships to enhance understanding of client requirements to maximise opportunities and conversions * Represent GKES and ITM Recruitment within the travel industry at conferences and events

Reporting to the Manager, ba.com developments, this role involved managing key ba.com development projects, specifically to enable strategic fix priced upgrades to be offered to passengers. The role covers all aspects of project management; * Deliver project on time, within budget and with benefits achieved * Managing stakeholders * Facilitating meetings * Liaising with various departments around the business to gain buy in * Lobbying and influencing relevant business areas * Coordinating steering and working group meetings * Ensuring project decisions, changes and risks are formally documented and communicated to all stakeholders. * Develop and circulate communications and training documentation * Maintaining detailed risk and issue logs Key Achievements * Successfully delivered both phases of project on time and within budget * Key project benefits achieved * Revenue forecast 35% ahead of target * Project cash positive within 5 months of phase 1 launch

- Delivering high profile projects for ba.com- Managing distributed Agile teams- Prioritisation of backlog- Managing stakeholders- Management of project risk and issues

Account managing all aspects of the British Airways Executive Club partnerships. * Managing portfolio of strategic finance and hotel partners for British Airways. * Excecution of partner marketing plans. * Maintain partners annual marketing comms calendar. * Liaising with BA departments to identify and maximize opportunities to market partners to the BA Executive Club base globally. * Post campaign analysis. * Attending regular partner meetings to identify and rectify issues as and when they arise. * Proactively manage partnership to deliver against targets and objectives. * Ensure partnership delivers exclusive benefits to customers. * Certifiying that all partner activity is in line with overall company strategy. * Full P&L responsibility for all accounts. * Setting budgets and forecasting for each partner. * Leading contractual negotiations for both new and existing partners. * Introducing new partnerships in line with the overall British Airways Executive Club strategy. * Identifying risks and opportunities. Key Achievements * Achieved 15% increase on budget revenues and commissions to a total of over £3.5m (UK revenue) in 06/07. * Successfully renewed contracts with several key partners ensuring consistency of Executive Club partners for the coming 3 years. * Increased revenues from purchase miles by negotiating better placement on ba.com. * Successfully negotiated enhanced commissions for BA when promoting business hotel accommodation to Executive Club members making flight bookings on line. * Proactively negotiated a step change in British Airways Executive Club marketing strategy to better enable partners to market to the BA base, in turn generating a greater profit from the sale of BA miles* Worked on project team to develop enhanced partner billing engine to enable more accurate partner invoicing. * Consistently promoted through account handling roles to Global Partnerships Manager.

Supporting Account Management team in achieving targets by training partner's staff on the British Airways and AirMiles programmes. * Presenting to all areas of partner's business to ensure effective utilisation of AirMiles as a loyalty programme. * All aspects of back office support for account management team. Including supplying point of sale materials and sending monthly reports to partners. * Dealing with customers, making bookings and handling customer service issues.

Education record

City & Guilds 706/1

Chemistry Drama; Mathematics English French