Vp Of Operations
CurrentLed an organization of 20 specialists and managers across three service teams to meet and exceed yearly revenue, productivity and client satisfaction goalsWorked with team leads to ensure procedures, standards, quality measures and reporting processes were defined, communicated and adhered toPartnered with the President to establish short and long-term strategic plans including defining, understanding, supporting, and furthering the company's mission and visionOversaw the hiring, training, motivating and overall management of the marketing and account services teamsCreated, implemented and monitored development plans that motivated staff to grow within the organization, provided clear and attainable benchmarks, and defined incentives for growthDeveloped and regularly revised the annual financial plan while managing day-to-day operating expenses to support the achievement of financial targetsManaged and performed accounts payable and accounts receivable functions to including monthly invoicing and expensing
