A professional and highly motivated senior Manager in the hospitality industry with extensive experience in managing 5-star hotel profitability and operations, building key relationships with hotel owners and clients, and delivering high levels of customer satisfaction across all operations of the hotel. I have a successful track record of building strong management teams, providing leadership and direction to deliver consistently high-quality service and products. I also have extensive experience in project management, leading hotel refurbishments and new hotel openings. Key Skills:  Demonstrably strong leadership capabilities, building a strong management team, providing guidance and direction to all team members to achieve targets while delivering outstanding customer experiences.  Strong attention to detail, setting high standards and consistent delivery of services and products to ensure guest satisfaction.  Results focused, with strong commercial acumen, in a fast-paced, service-driven business environment, with importance placed on strong systems, training and people leadership.  Extensive senior management experience across all aspects of the hospitality industry, including multi-department operations, multiple site operations, human resources, business planning and financial control.  Articulate, passionate and engaging communicator with extensive relationship building skills, regularly dealing with a wide range of stakeholders including hotel owners. Proven high-level analytical and problem solving skills, and a sound ability to focus on the drivers of the business to ensure results.  Wide-ranging experience in managing hotel refurbishments, hotel pre-opening and project management.