Sam Panoy Email & Phone Number

Dafza

Abu Dhabi, United Arab Emirates

A one of a kind, upscale desert safari village offering exciting activities with high-end accommodations, restaurant and complete facilities and entertainment; the Village can accommodate large number of Corporate, both local and international clientele.Key Deliverable:Managed overall operations of the ANV VillageEvents ManagementOversee sections such as Entertainment and Activities, Reception, Maintenance, Housekeeping, Logistics, Security, Food and BeverageEntertain guests, VIPs and effectively handle guest queries and complaintsConduct show around to prospective clientsEffectively implemented/streamlined policies and guidelines to ensure 100% guest satisfactionSuccessfully coordinated passing of company ISO certificationConducted effective Marketing campaigns in Abu DhabiConducted regular staff training on various subjects to ensure excellent customer services skills

Abu Dhabi, United Arab Emirates

One of the most successful service providers that offers services such as Corporate jet charter, helicopter tourism, aerial photography & filming, aerial banner advertising, offshore/on shore oil & gas support, aircraft maintenance & management.Key Deliverable:Handle complete sales cycle of a private jet flight starting with the inquiry, provide quotation, coordination with Operations department as well as the client phase of the flightPerform Sales calls to actively promote and attract new clientsResponsible for efficient flight scheduling; Perform meet and assist for VIP clients on regular basisArrangement of necessary governmental permits and related documentation; Oversee Ground operations including transportation, catering etc.Preparation of sales invoices and payment follow upsHighlights:Successfully manage existing high profile customers and new clientsAssisted the Director in developing Sales strategies to surpass Sales goalsEffectively assisted in examining departmental processes for efficient procedures; Provided effectual Trainings/Orientation to new team membersHandle Marketing materials such as brochures, printed advertisements and events; Organized and attended Air Expos in Dubai and Abu Dhabi

Abu Dhabi

A state of the art medical-surgical facility located within the heart of Abu Dhabi City that provides wide range of In-Patient and Out-Patient medical and surgical services with a 24 hour Emergency service.Key Deliverable:Meet and greet patients, families and VIPs; provide assistance to patients, visitors and staff as well as effectively resolved all complaints and perform preventive actions Assist the Service Manager in ensuring the smooth flow of patients. Collaborate with the Receptionists to ensure adherence to the Computerized Appointment SystemEnforces visitations policies and procedure in collaboration with the nursing and security staff; Identified and attend to problem areas and /or maintenance needs; Responsible for locating staff in the vacant clinic as of sickness/ short leave of staff; provides on-the-job orientation for newly hired staffHighlights:Trained new employees in the main Reception employees to ensure on the proper billing for the insurance claims, answering the phones, greeting patients and other work related procedures as per company standard

Abu Dhabi

A 5 star business class Hotel landmark hotel located in the heart of the city.Key Deliverables:Proactively keep Guest Service Center (GSC) and Business Center team updated on in-house events and functions, “what’s on” in Abu Dhabi and any changes on operating proceduresMonitor day to day operations of GSC, Switchboard and Business Centers, ensuring smooth operation Ensure follow up of all requests and check satisfaction with guests; Resolve guest complaintsReport to department heads once a week to give feedback, discusses outstanding issues and make recommendations to Front Office Manager; Recaps weekly/monthly/annual statistics in reports and distributes to all concerned; Monitor that the departmental budget is being followed and ensure maximum company profitability; Interviews and selects new staff when required Highlights:Received several job promotions to reach managerial position from joining the companyTrained new staff in the Front Office department, including GSC/Switchboard section; Ran job chats every 3 months and conducted the annual appraisalClosely worked with Software technicians to ensure smooth processing of telephone calls and/or requestsActively promoted the loyalty scheme and assisted to ensure the program reach assigned target

Bachelor'S Of Science And Business Administration, Marketing

High School, Marketing