Sam Parsons Email & Phone Number

Manchester, Gb

Manchester Area, United Kingdom

Supporting projects using appropriate recognised techniques, for the gathering, recording andanalysis of data for use in problem solving, in order to provide effective delivery of projectobjectives and recommendations to improve end to end systems in the organisation.Assisting Programme & Project Managers in the production and maintenance of required project management documents throughout the lifecycle of the agreed projects.Leading projects in a change environment and at a multi-organisational level, including process implementation, IT technological rollouts, and facilities upgrades. Managing budget, timescale and project documents, coordinating with the project team and external shareholders to implement measures and change. Reporting progress updates to senior stakeholders and identifying risks and issues in the project.Providing the Programme Managers with support in managing the projects within a specifiedprogramme, to ensure the successful delivery of the Programme and the overall Force Strategy.Carrying out investigative work to assess the impact of changes and procedures brought into place, including temperature check surveys, benefits realisation plans, and productivity case studies using advocate departments to measure productivity under different methods of work.Supporting the management of project risks and issues, including the identification of potentialissues, risks and tolerances and the development of contingency plans as required. Ensure thatrisks and issues are escalated as appropriate in order to secure the successful delivery of the project.Providing advice and work in conjunction with project managers, Local Implementation teams and other stakeholders (internal & external) to ensure projects are coordinated and managed effectively within the requirements of scope, budget, and timescale.

Bicester, England, United Kingdom

Team Leader in the Customer Service department, responsible for the management of regional accounts within the business. Responsibilities include:- Serving as a first point of contact for escalations and queries from the Customer Service team.- Undertaking regular reviews of processes and procedures to ensure that the most effective and efficient practices are in place.- To be responsible for the department’s ongoing training/coaching to ensure a high level of customer care is achieved.- Regular review of key customers and assessment of service provided.- Overseeing the generation, distribution and review of various KPI reports to both the internal and external Sales Team, and Key Customers.- Managing new customer accounts, gaining a detailed understanding of the customer and then training the designated account handler.- Assisting the Customer Service Manager in the development of the department and deputising for them in their absence.- Responsible for management of the key Head Office accounts within the business.

Bicester, Oxfordshire, United Kingdom

Key responsibilities include:- Managing regional supplier accounts- Daily analysis and processing of service requests.- Assessing customer collections, enter approved collections onto the system, and monitoring service issues through to conclusion.- Processing cancellation requests.- Problem solving and customer after-sales queries and liaison with Area Sales Managers as required.- Processing spare parts requests from customers.- Providing regular updates to clients on their orders- Processing and monitoring of direct container orders, from the time the order is placed to the day of shipment.- Generating and distributing various reports to both the internal and external Sales Team, and Key Customers.- Answering general incoming sales queries, working closely with the transport department in regards to outstanding deliveries.

Stratfield Brake Sports Ground

Key responsibilities consist of:- Analysing current procedures to try and innovate to aid the efficiency and productivity of the venue- Managing bookings and inquiries- Organising routine stock checks and ordering- Managing maintenance and health & safety checks- Being the first point of contact for clients- Leading the running and organisation of events/functions- Communicating with our sports teams to schedule and plan out fixtures and requirements- Carrying out finance checks and banking income

Oxford, United Kingdom

Key Responsibilities Including: -Managing support queries received from new and existing clients.-Communicating between developers, designers, and clients to complete support tasks.-Organising and creating reports and statistics of support time usage for different clients.-Assisting with small-scale development on projects.-Attending meetings and phone conferences with new and existing clients.-Creating and managing content for new and updated website projects.-creating mockup, image and graphic designs to aid the design and drafting process of projects.

Oxford, United Kingdom

-Managing support queries received from new and existing clients.-Communicating between developers, designers, and clients to complete support tasks.-Organising and creating reports and statistics of support time usage for different clients.-Assisting with small-scale development on projects.-Attending meetings and phone conferences with new and existing clients.-Creating and managing content for new and updated website projects.-creating mockup, image and graphic designs to aid the design and drafting process of projects.

City And Guilds Level 4 Diploma, It Systems And Principles

Units including IT, Project management, Systems development, Business management, Business communication

Foundation Degree, Information Technology

Units including website development, Project management Business communication, Systems design.

A Level Qualifications Including It, History And Economics, Gcse, A Level

Activities and Societies: Young enterprise scheme- Managing Director, 1st team rugby/football years 11 through 13