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Customer Success leader committed to empowering teams and customers to achieve their most ambitious goals. Our customer's success is my team's success is my success. Inspiring ownership, autonomy and accountability. Driving Innovation and measurable impact. Helping to build and refine customer success practices in a fast paced, dynamic, ever-changing start up environment. Our Customer Success Management team is focused on increasing adoption, usability and effectiveness of SaaS products to help expand and grow a customer's business. In-depth use case analysis to align the product with strategic objectives. We partner with our customers to define clear success metrics and execution strategy to ensure value optimization which leads to smooth renewals year after year. We also concentrate on upsells, cross-sell opportunity identification, churn mitigation, relationship building, customer case studies and advocacy programs.
Comulate
View- Website:
- comulate.com
- Employees:
- 29
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Head Of Customer SuccessComulateCalifornia, United States
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Head Of Customer SuccessAssembled Jul 2022 - PresentSan Francisco, California, Us -
Senior Director, Customer SuccessTripactions Jan 2021 - Jul 2022Palo Alto, California, Us• Lead Corporate and Growth CSM teams globally• CSMs drive launches, adoption, expansion and advocacy• 92.48% retention rate in FY 21 -
Director, Customer SuccessTripactions Jul 2019 - Jan 2021Palo Alto, California, Us• Director of Commercial Customer Success at TripActions• Scaling customer growth and delight in business travel with a team of highly talented and motivated CSMs• 86% product adoption covering a customer base of 1,200 customers
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Manager, Customer SuccessTripactions Jun 2018 - Jul 2019Palo Alto, California, Us• Manager of Mid-Market Customer Success Managers• 93% average product adoption across the team in FY 21• 67 average NPS across the team in FY 21
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Sr. Manager, Customer SuccessNarvar Apr 2016 - Jun 2018San Mateo, California, Us• Manage a team of 6 Customer Success Managers• Implemented Customer Success CARE Framework (Customer Advocacy, Adoption, Retention, Expansion focused KPIs)• Launched “Narvar Community” – programmatic approach to scale SMB customer base with automated touch points and product-trigger based logic to increase engagement – 70% increased log-in rate YTD• Implemented Risk and Retention process + benchmarks – achieved 1.2% churn rate 2016• AWARDS: “Narvar Citizen” Award Q1, 2017 (Employee of the Quarter as voted by the Leadership team) -
Team Lead & Customer Success ManagerBox Jun 2014 - Apr 2016Redwood City, Ca, Us• Managed portfolio of ~160 customers, ~$6m TAV, Fin Serv and Higher Ed verticals • Metadata Subject Matter Expert • 2015 Metrics: 99.3% logo retention, 103.9% net retention, $463k CS Identified Upsell • AWARDS: Save of the Month Feb and May 2015, Upsell leader Q2 2015, Box Specialist June2015 -
Program ManagerStrategy Execution Jul 2010 - 2014Arlington, Va, Us• Stanford Center for Professional Development – PM for #1 strategic partner; Increased Stanford online enrollments by 32% and on campus enrollments by 11% in 2013• Stanford Certified Project Manager, SCPM – July, 2013• Google on-site contact; delivered 35 courses in 2011, grew student base from 1056 to 1233• Managed and developed on-site courses for Visa, Cisco, E-Bay and Juniper Networks -
Esl TeacherEnglish Centers For Children (Ecc) Jan 2009 - Feb 2010• Improved TOEFL writing test scores by 23% overall in ESL Gold Writing class• Facilitated and supported an after school computer study program• Taught intensive grammar and conversation lessons to students aged 7-16
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Head CoachDmcv Sharks Apr 2007 - Jan 2010San Diego, Ca, Us• Obtained “E” Coaching license • Won annual Charity Cup Showcase division (May 2007) • Runner up Pegasus Gold Cup Showcase division (June 2008) -
Internal Wholesaler - "Regional Marketing Associate"Dunham & Associates Dec 2007 - Dec 2008San Diego, California, Us• Obtained 13 new clients (Producing Financial Advisors) and 49 new accounts• Grew AUM from $42,000,000-$52,000,000 (#1 sales territory in first quarter, 2008) • Illustrated investment proposals, securities analysis, and sales ideas for Financial Advisors -
Service Center RepresentativeLpl Financial Oct 2006 - Dec 2007San Diego, Ca, Us• Obtained series 7 general securities license • Brokerage team leader for Instant Knowledge Base web site development team• Earned monthly productivity awards in February and May 2007
Sam Peters Skills
Sam Peters Education Details
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University Of California, BerkeleyConcentration In Identity And Consumer Society -
Stanford UniversityStanford Certified Project Manager (Scpm)
Frequently Asked Questions about Sam Peters
What company does Sam Peters work for?
Sam Peters works for Comulate
What is Sam Peters's role at the current company?
Sam Peters's current role is Head of Customer Success.
What is Sam Peters's email address?
Sam Peters's email address is sa****@****ell.net
What is Sam Peters's direct phone number?
Sam Peters's direct phone number is +141584*****
What schools did Sam Peters attend?
Sam Peters attended University Of California, Berkeley, Stanford University.
What skills is Sam Peters known for?
Sam Peters has skills like Program Management, Leadership, Project Management, Staff Development, Change Management, Pmp, Management, Cross Functional Team Leadership, Strategic Planning, Team Leadership, Marketing, Team Building.
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