As a founding team member at Plotify, I’ve been instrumental in driving the company’s growth from its earliest stages through seed and Series A funding rounds. Now, as VP of Product and Customer Experience, I’m committed to delivering a platform that goes beyond real estate investment to offer a fully tailored, service-led experience for our clients. My role combines strategic product management with a focus on customer-centric innovation, ensuring every interaction reflects Plotify’s mission to simplify, optimize, and elevate real estate investing.With 8+ years of experience in product management, I bring a unique blend of product management expertise, proficiency in UI/UX design, and technical capabilities. I lead initiatives that shape the world’s first global, end-to-end, technology-powered platform designed exclusively for sophisticated investors. Over my time at Plotify, I’ve overseen the creation of intuitive, data-driven solutions that provide clients with unparalleled insights and control over their investments—aligning with Plotify’s customer-first, service-led approach.My work spans product strategy, market expansion, and customer engagement, all aimed at building a platform that’s as impactful as it is accessible. I’m passionate about leveraging technology to transform traditional industries and am dedicated to advancing Plotify’s vision of empowering investors with personalized, high-value solutions.
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Senior Product ManagerBitpandaLondon, Gb
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Vp Of Product And Customer ExperiencePlotify Apr 2024 - PresentNew York, Ny, UsIn my current role as VP of Product and Customer Experience at Plotify, I oversee both product strategy and customer experience initiatives, ensuring that every aspect of the product aligns with user expectations and business goals. I’m responsible for refining and scaling the product to meet the needs of sophisticated investors globally, while also prioritizing exceptional customer experiences. My focus is on leveraging insights from customer feedback to continually improve Plotify's offerings, making it a leading platform in the real estate investment space.Key responsibilities:- Leading cross-functional teams in the design and implementation of product and customer experience strategies.- Establishing a customer-centric approach that drives loyalty, satisfaction, and long-term value.- Supporting Plotify’s mission to make global real estate investments accessible, transparent, and seamless for seasoned investors. -
Head Of Product And Financial RegulationPlotify Jan 2021 - Apr 2024New York, Ny, UsAs Head of Product at Plotify, I led the product strategy and development for a global real estate investment platform, focusing on innovation and growth in a dynamic and complex industry. I worked closely with cross-functional teams to define and launch key product features that enhanced customer engagement and satisfaction. My responsibilities included overseeing the product roadmap, identifying market opportunities, and translating customer needs into actionable solutions that supported the company's go-to-market strategy and long-term vision.Key achievements:- Drove product growth and user adoption by implementing data-driven enhancements.- Enhanced product usability and customer experience, leading to significant customer retention and expansion across seven countries.- Collaborated with engineering, marketing, and sales teams to deliver high-impact features on time, aligning product goals with business objectives.
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Product ManagerPlotify Jul 2019 - Jan 2021New York, Ny, UsWith customers in seven countries around the world and counting, Plotify is the world’s first global, end-to-end technology-focused real estate asset manager and platform. Plotify allows sophisticated investors and family offices from anywhere in the world to instantaneously build and optimize a customized portfolio of directly and wholly owned, income-generating real estate assets with speed, precision and economies of scale, starting with Single Family Rentals in the USA and UK.• Product Roadmap & Plotify Platforms• Product Marketplace Design• Product & Tech Stack• Tech Development• Product Marketing
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Client Relationship ManagementZenith Vehicles Nov 2018 - Jun 2019Leeds, West Yorkshire, Gb• Significant customer and relationship management experience• Strategic and commercial competence and experience• Strong analytical mindset; experience working with and manipulating customer dataMy role involved the management of corporate clients' fleet operations by providing strategic analysis of data via reporting and presentation, advising on legislative changes and negotiating policy to the client's bespoke requirements. Maintaining and developing relationships with key client stakeholders was crucial to ensure optimum business 2 business service. -
Product Project ManagerZenith Vehicles Sep 2017 - Oct 2018Leeds, West Yorkshire, Gb• Development management facilitating the build of requirements, testing & release planning.• The key liaison between Account Management and the business ensuring clear communication and ownership of feature requirements, migration management and customer launch activity for process improvement projects.• Managing internal process improvement projects.
Sam Pollard Education Details
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Northumbria UniversityBiomedical Science -
Crossley Heath Grammar SchoolChemistry
Frequently Asked Questions about Sam Pollard
What company does Sam Pollard work for?
Sam Pollard works for Bitpanda
What is Sam Pollard's role at the current company?
Sam Pollard's current role is Senior Product Manager.
What schools did Sam Pollard attend?
Sam Pollard attended Northumbria University, Crossley Heath Grammar School.
Who are Sam Pollard's colleagues?
Sam Pollard's colleagues are Martin Eule, Luiz Barbosa, Isabella A., Maximilian Keplinger, Daniel Sánchez Morato, Anna Sánchez González, Raul Montero.
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