Sam Pollard Email & Phone Number

London, Gb

New York, Ny, Us

In my current role as VP of Product and Customer Experience at Plotify, I oversee both product strategy and customer experience initiatives, ensuring that every aspect of the product aligns with user expectations and business goals. I’m responsible for refining and scaling the product to meet the needs of sophisticated investors globally, while also prioritizing exceptional customer experiences. My focus is on leveraging insights from customer feedback to continually improve Plotify's offerings, making it a leading platform in the real estate investment space.Key responsibilities:- Leading cross-functional teams in the design and implementation of product and customer experience strategies.- Establishing a customer-centric approach that drives loyalty, satisfaction, and long-term value.- Supporting Plotify’s mission to make global real estate investments accessible, transparent, and seamless for seasoned investors.

New York, Ny, Us

As Head of Product at Plotify, I led the product strategy and development for a global real estate investment platform, focusing on innovation and growth in a dynamic and complex industry. I worked closely with cross-functional teams to define and launch key product features that enhanced customer engagement and satisfaction. My responsibilities included overseeing the product roadmap, identifying market opportunities, and translating customer needs into actionable solutions that supported the company's go-to-market strategy and long-term vision.Key achievements:- Drove product growth and user adoption by implementing data-driven enhancements.- Enhanced product usability and customer experience, leading to significant customer retention and expansion across seven countries.- Collaborated with engineering, marketing, and sales teams to deliver high-impact features on time, aligning product goals with business objectives.

New York, Ny, Us

With customers in seven countries around the world and counting, Plotify is the world’s first global, end-to-end technology-focused real estate asset manager and platform. Plotify allows sophisticated investors and family offices from anywhere in the world to instantaneously build and optimize a customized portfolio of directly and wholly owned, income-generating real estate assets with speed, precision and economies of scale, starting with Single Family Rentals in the USA and UK.• Product Roadmap & Plotify Platforms• Product Marketplace Design• Product & Tech Stack• Tech Development• Product Marketing

Leeds, West Yorkshire, Gb

• Significant customer and relationship management experience• Strategic and commercial competence and experience• Strong analytical mindset; experience working with and manipulating customer dataMy role involved the management of corporate clients' fleet operations by providing strategic analysis of data via reporting and presentation, advising on legislative changes and negotiating policy to the client's bespoke requirements. Maintaining and developing relationships with key client stakeholders was crucial to ensure optimum business 2 business service.

Leeds, West Yorkshire, Gb

• Development management facilitating the build of requirements, testing & release planning.• The key liaison between Account Management and the business ensuring clear communication and ownership of feature requirements, migration management and customer launch activity for process improvement projects.• Managing internal process improvement projects.

Bachelor Of Science - Bs, Biomedical Science

A-Levels And Gcse, Mathematics, Biology, Chemistry