Service Advisor
CurrentI started working for BMW at the beginning of September 2021. This is apart of an apprenticeship as a Service Advisor. This is a customer facing role where I deal with many customers on a daily basis. As it is a fully customer facing role, it has allowed me to further my interpersonal skills and building on customer relationships with myself and the business, I have already learnt a great deal of knowledge in regards to building rapport and trusting relationships with customers. I am also learning about the products and services BMW offer, while also learning about the technical side to best assist the customer. I am also attending the BMW training academy to gain my 'Level 2 customer service' accreditation and to become a fully qualified Service Advisor.