Provide Service Management support throughout the lifecycle of application and infrastructure service delivery, equipping and supporting technical support staff and taking direct ownership for the development and implementation of service catalogues, change and configuration management systems.In addition, responsible for a range of complex, cutting edge IT projects, owning the delivery of new processes and procedures across change management, release management, problem / incident management and service reporting / measurement:- Development of project P&L's, project requirements, workforce planning and strategic business objectives, working alongside governance and risk based functions.- Transformation of IT frameworks across the organisation, delivering realistic and practical changes.- EMEA Executive Critical / Crisis Incident group member, owning major portfolio incidents across fleet wide service availability, reputational, regulatory or financial losses.

Managed the effective operation, sustainability and optimisation of a diverse application portfolio:- Work-force managed three teams (across 20 direct and indirect IT reports) in the provision of effective support and assistance to stakeholders across the 200+ application portfolio. - Development and engagement of continuous service level agreements in respect of applications across the EMEA region.- Co-ordinated the implementation and service transition of new and existing applications within a zero service affecting framework.

Application Support Team Leader / Senior Application Analyst position to manage a team of 2nd level IT analysts, responsible for administration, technical support, monitoring, service availability and product consultancy.